About this role
Help injured clients take their next step forward.
The Ward Law Group is seeking a bilingual Case Manager to support clients through the early stages of their personal injury cases. This role is ideal for someone who combines personal injury experience with compassionate communication, strong follow-through, and the ability to manage a busy caseload.
What You’ll Do
Monitor personal injury cases from inception to resolutionManage mail correspondence between clients and insurance companiesCommunicate promptly with attorneys, insurance adjusters, and clientsOpen claims with carriersFile No-Fault Applications (New York)Assist the attorneys with documentation, draft demands, settlementCollect medical records, medical bills, MRI resultsFollow up IME appointmentsSchedule medical appointments for clientsAttend weekly departmental meetings to provide case updatesEdit documentation using FoxitSign client/attorneys’ documents through DocuSignControl calls, voicemail, and messages through DialpadTend to Spanish’ speaking clientsUpdate files in Litify (software)What You Bring
At least two years of plaintiff personal injury intake or pre-litigation case management experience.Experience opening and tracking insurance claims and coordinating with clients, carriers, and medical providers.Bilingual English and Spanish, with strong verbal and written communication skills.Demonstrated ability to manage high call volume and a large caseload while meeting deadlines.Proficiency with Litify, Salesforce, or comparable legal case management software.Experience supporting New York personal injury cases is preferred.
Work Location
This position works on-site Monday through Friday at our New York office, located at 535 Fifth Avenue, Suite 2600.
REQUIRED QUALIFICATIONS
Fluent in English and Spanish, spoken and written, with the ability to explain legal and medical concepts clearly in both.Minimum of two (2) years in personal injury intake, case management, client services, or a closely related role — or comparable experience in medical case management, patient navigation, or insurance claims.Demonstrated ability to manage a high-volume caseload without letting files go quiet.Comfort working to deadlines and to a documented contact cadence.Clear, empathetic communication with people who are injured and under stress.Accurate, contemporaneous documentation habits.Proficiency with case management software and standard office applications.High school diploma or equivalent required.PREFERRED QUALIFICATIONS
Experience at a New York plaintiff personal injury firm.Working knowledge of New York No-Fault practice, including the 30-day notice requirement and NF-2 and NF-3 filings.Familiarity with notice of claim practice against municipal and transit defendants.Background in healthcare — care coordination, patient navigation, medical billing, or benefits navigation.Experience with Filevine, Clio, Needles, or a comparable case management platform.Associate’s or bachelor’s degree, or a paralegal certificate. COMPENSATION & BENEFITS
Competitive salary commensurate with experienceProfessional development and continuing education supportCollaborative, growth-oriented team environmentMedical, dental & visionHospital plans401(k) Retirement Plan – Pre-tax and Roth post-tax contributions availableLife Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)Company paid short and long-term disabilityHealth & Dependent Care Spending Accounts (HSA & DCFSA)Employee Assistance ProgramTuition AssistancePaid time off and paid holidaysJOIN OUR TEAM
At The Ward Law Group, every role contributes to changing lives.
If you're looking for an opportunity to grow your litigation career, maximize client recoveries, and work alongside a high-performing legal team, we'd love to hear from you.
Apply today and become part of a team committed to excellence, accountability, and changing lives—one client at a time.
The Ward Law Group is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at The Ward Law Group via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from The Ward Law Group HR/Recruitment will be deemed the sole property of The Ward Law Group. No fee will be paid in the event the candidate is hired by The Ward Law Group as a result of the referral or through other means.
At The Ward Law Group, we recognize our people are our strength. We are an equal opportunity (M/F/Disability/Veterans) and consider all applications without regard to race, gender, sexual orientation, gender identity, age, color, religion, national origin, veteran status, disability, genetic information or any other status protected by applicable law. We value our people, their varying perspectives and are committed to fostering an environment where they can bring their whole selves to work.
In accordance with the Immigration Reform and Control Act of 1986, employment is contingent upon verification of identity and authorization to work in the United States. All persons hired will be required to complete Form I-9 and provide acceptable documentation as required by law.
#LI-JE1