About this role
APPLY WITH FOLLOWING LINK: https://app.jobvite.com/j?cj=olj01fwp&s=AKSR
Our Retail Business Group team is currently seeking an Account Specialist who will be accountable for delivering insights and information and increasing use of data within a key, multi-industry retailer partner. The primary function is to support the ongoing strategic & tactical needs of the merchant and marketing teams at the retailer helping them make fact-based decisions using NPD data. The majority of this position’s time will be focused on mining and analyzing data for insights leading to suggested action. This is a client-facing position which requires building and maintaining relationships across the organization.
This position is located in Seattle, WA - remote work opportunity with regular onsite client visits.
Responsibilities:
Enhance NPD’s bond with the retailer through relationship building and day-to-day servicing of the clientProvide market performance reporting, data analysis, insights and customer support for the clientDesign, prepare and deliver concise, actionable presentationsManage and track projects from initial request through completion, providing updates on regular basisRespond to client requests, utilizing existing databases, new analyses, new services, and industry knowledgeWork with client contacts, NPD’s Account Managers and Sr. Director to integrate our data into the retailer's decision-making processesAssist in growing revenue with the client by recognizing and exploring opportunities at the client for additional services or projectsDeliver proactive recommendations and analysis regarding their businessesIndependently seek out resources within the client and NPD to help resolve client issuesAssist in troubleshooting data quality issues using the client's internal systems to validate NPD dataProvide training and support for as needed for NPD reporting and toolsAssist in tracking and delivering measurable business results from the retailer’s use of NPD dataBuild knowledge of various retail industries
2-5+ years of experience in client service, analyst role, retail inventory planning, merchant analyst, retail buyer, market research, POS or Consumer data or equivalentProven success in data pulling, formatting, and analysis, to drive fact-based decision making for multiple businesses Strong organizational skillsStrong ability to manage multiple projects and meet tight deadlinesSolid presentation skills to groups of all sizesAble to interact proactively with multiple teamsStrong oral and written communication skillsExpert in all MS Office products. (Strong Excel, PowerPoint, Word).Knowledge of NPD proprietary software or work with other database platforms desirableTravel (<5%)BA/BS or equivalent. Communication The ideal candidate must be able to conduct engaging and impactful presentations that deliver value to the client while telling a compelling story in a concise and polished manner to a diverse audience. Most importantly, the candidate must demonstrate the ability to listen to the customer and appropriately match the customer's needs with NPD’s products and services, or be willing to direct the customer to the best solution.
Relationships The ideal candidate must be comfortable and effective when talking with a broad range of decision influencers and decision makers within an organization. The candidate will be able to effectively understand and build relationships throughout the prospective customer's organization.
Discipline The ideal candidate will be competent in managing their time and activities, and must embrace our proven opportunity and customer management processes and systems. Candidates must possess a 'can-do' perspective in their professional attitude. They will be detail oriented and demonstrate a strong work ethic, as well as strong analytic skills. An individual who can think outside the box, and come up with unique ways to address business questions will be most successful in this role. They will be sticklers for accuracy in their own work as well as their colleagues. They will be ready to back up their assertions with facts.
APPLY WITH FOLLOWING LINK: https://app.jobvite.com/j?cj=olj01fwp&s=AKSR
*NPD is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER.