About this role
Receptionist Duties
▪ Welcoming, receiving, signing in and dealing with staff, pupils, parents, school visitors and other stakeholders as appropriate
▪ Dissemination of information and enquires to relevant departments to action
▪ Actioning all enquires within specified time
▪ Share information broadly with administrators, teachers, and students’ families through emails, flyers or phone calls, ensuring that necessary information is properly transmitted.
▪ Managing the staff, pupil, parents and visitor school entry system
▪ Responsible for providing information on a variety of topics, including rules, disciplinary measures, and day-to-day operations of the school.
▪ Ensure presence at the welcome desk at all times
▪ Ensuring all tools required to respond to queries/parents are present and assessible especially with regards specials and extra-curricular activities
Customer Service Duties
▪ Responsible for all customer related correspondence
▪ Receiving calls from customers and parents and disseminating for action to relevant departments
▪ Up to date with all extra-curricular/specials activities to be able to respond to all enquires
▪ Acts as a resource in resolving customer issues brought to the Department by utilizing excellent TLP process knowledge
▪ Work tirelessly towards ensuring all customer complaints are resolved
▪ Build and develop strong and positive relations with other heads of department
▪ Develop parent liaison and relationships ensuring that word of mouth comments is positive
▪ Positively represent the school at all times
▪ Provide focused and high quality of customer care at all times.
▪ Relate to all TLP/TLPC Customers and provide professional customer service always.
▪ Attend to parent issues and give prompt response, solutions and comfort always.
Admission Duties
▪ Attend to Admissions enquiries, grant tours of the building and arrange play dates
▪ Manage the application process for new families including application processing, answering questions, communicating clear expectations and maintaining the admissions database
▪ Follow up on enquiries and set up Parents interview.
▪ Upload and update Enquiries/Admissions Database
▪ Arrange student Admission letter and Parents orientation sessions.
▪ Follow Admissions standardized procedures and contribute to the effective development of best practice in terms of operation and delivery
▪ Be aware of our key messages and promises, and ensure these are consistently communicated to potential or existing parents;
Communication Duties
▪ Operating the school’s main telephone in a professional manner, transferring calls, or taking and delivering messages as appropriate
▪ Managing the school’s main inbox, replying, forwarding messages and making
▪ appointments for staff as appropriate
▪ Managing the school’s public noticeboard, adding and removing content as needed
Educational Qualifications:
▪ A minimum of NCE or OND degree in
Education or Administration.
Relevant Experience:
▪ Experience within a customer-centric, transaction-based administration process an advantage.
▪ Education Admission experience is desirable.
Key Competences:
▪ Self-motivated, flexible and adaptable
▪ Proficient communicator both oral and written
▪ Excellent organizational skills
▪ A people person with a warm and friendly nature, unflappable
▪ under pressure.
▪ Good team player within a multifunctional team
Benefits
A good salary and serene working environmentOpportunities for career progressionHMO insuranceEducational assistanceDiscounted tuition for children