About this role
Casual Therapist -
As Spa Therapist, you will provide a range of five-star luxury spa treatments for our hotel guests. You will have an excellent telephone manner as the Spa Therapist is also responsible for taking reservations. You will strive to enhance the guest experience in order to continually improve the performance of the Rejuve Spa.
What you will need to succeed
Previous experience in a Spa from a luxury 5* hotelExperience in managing high profile guestsBeauty Therapist Qualifications Level 2 & 3Confident communicator with excellent customer service skillsTeam playerProactive approach with initiativeA polite, presentable and courteous mannerAyurvedic trainedMain Duties:
·Carrying out a range of spa treatments to 5* standards: Facials, Body Massage, Scrubs & Wraps and Waxing.
·Carry out a full consultation to understand each individual guests’ preferences and dislikes.
·To use your initiative with daily tasks and guest inquiries.
·Taking responsibility for your guests journey.
·Greeting guests at spa reception and taking payments, filling out daily taking’s sheets at the end of each day.
·Working towards upselling treatments & products and rebooking guests before they leave.
·Making sure all spa rooms look like a showroom when not in use.
·Maintaining gym fruit bowel and water when opening and closing the Spa.
·To support manager & supervisor when requested.
·To send courtesy calls, cards, messages etc. when there is space for bookings.