About this role
Customer Sales and Service Representative
This is a full time position that includes great pay and a comprehensive benefits package in the Customer Interaction Center in Omaha, NE.
Responsibilities
Provides a high level of customer-focused sales in a high volume, fast paced call center environment, using PC, internet and ACD phone technology. Provides advanced technical and product information in response to customer questions and/or problems in accordance with corporate policies and procedures. Explains product features and Auto Club Group insurance agency service advantages to existing and potential customers for the purpose of promoting and selling the various membership and insurance products in order to achieve sales production goals. Recognizes and promotes cross-sale opportunities within the context of servicing a change to an existing customer's policy. Provides price quotes on all insurance products which factor in all applicable rules (underwriting, business, etc.) and discounts in an effort to complete the sale. Rewrites and reinstates insurance policies according to underwriting and business rules. Completes membership and insurance applications, endorsements and change forms (e.g. address change, etc.) as necessary. Accepts payments at point of sale. Makes outbound follow-up calls to customers in response to questions or complaints.
Provides efficient processing of customer policies, endorsements, and status and coverage changes. Assists agents in resolving technical and business related issues. May assist other customer interaction centers (e.g. emergency road service, claims, membership, travel, etc.) in servicing members and/or customers when necessary to ensure quality service goals are met.
Qualifications
Must obtain all appropriate State Property and Casualty Insurance Sales licenses within 60 days from the start of licensing coursework. Company paid training!Experience in/with:
Providing a high level of customer focused serviceCompetently entering information on various screens using a pc keyboardNavigating through a pc windows environment, including accessing information from multiple applications.Managing and navigating multiple sources of information and applying as neededAbility to:
Successfully complete appropriate training relative to all The Auto Club Group (TACG) products and servicesAttain and maintains any Property, Casualty, Life and Health Insurance Sales License for any ACG member states as appropriateAchieve insurance and membership sales goals and other performance expectations as defined by managementWork with minimal supervisionProvide direct customer oriented service in a call center environmentWork within a team environmentPromote the sale of all ACG insurance and membership productsPresent complex information in a clear, concise mannerMaintain accurate recordsRead, comprehend and communicate clearly and concisely in the work environment and with the public (e.g., explain instructions, rules and procedures)Willingness and ability to work extended/irregular hours to include weekends/holidaysStrong written and oral communication skillsPreferred:
Possession of current Property & Casualty Insurance Sales license for appropriate stateCollege level coursework, certification or equivalent (i.e., continuous learning)Experience in/with:
Customer service environment(s)Call center environment(s)Windows and non-windows based environmentsPreparation of rate quotationsInvestigation and resolution of sales related problemsKnowledge of:
The Auto Club Group insurance agency products and servicesThe Auto Club Group membership services and productsThe Auto Club Group insurance product featuresThe Auto Club Group subsidiary productsEquity and group billing
Apply online, www.careerlink.com/AAA