About this role
Provides a high level of support services to members related to the sales and service function including: servicing insurance policies, processing applications, renewals and amendments and selling travel, tours, airline tickets and membership products. Routes members with complete travel itinerary, including triptiks, brochures, tour books, maps, travel and recreation information and all necessary and pertinent information in accordance with company and national AAA approved procedures. Provides cashiering services to members including taking insurance payments (initial, installment, lapse or reinstatement), travel and membership payments, sale of tickets and travel money products, processing remittance/depository transfers and balancing cash drawer. Responds to customer inquiries and refers to agent when appropriate. Provides a high level of administrative support to travel and insurance agents during peak periods.
Provides customer assistance through the performance of sales processing activities and assists management in the basic training of less senior personnel. Conducts outbound promotional call activities per management request and provides general promotion of auto club group products and services following established guidelines. Participates in a team environment to promote customer satisfaction and consistent service following the customer service model. Receives and resolves member/customer complaints and seeks assistance from management in complaint resolution as necessary. Participates in office events developed to generate revenue, improve member awareness of products and support local community activities.
Attain and maintain the appropriate state property & casualty license within 60 days of hireSuccessful completion of customer service, club and travel and payment processing training within 6 months of hire
Demonstrated experience with and proven competency in the following:
Providing a high level of customer focused serviceServicing insurance policies and processing applications, renewals and amendmentsTaking paymentsResponding to billing and coverage questionsPromoting the sale of insurance products and/or travel and membership productsProcessing monetary transactionsOutbound promotional calls for insurance and/or travelComputer software applications (Word, Excel, etc.) And web based operationsKnowledge of:
Insurance and travel terminologyGeneral insurance and/or travel regulationsUnderwriting proceduresSales regulatory and compliance guidelinesTravel systems (e.g. Focal Point, View Point, ITT, AXIS, etc.) And/or insurance systems (e.g. PPS, POS, IMS, IPM) and/or membership systemsAbility to:
Communicate effectively (verbal and written) with others in a work environmentPerform mathematical calculations to accurately perform monetary transactionsWork effectively in a team environmentExceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facilityWork irregular hours including holidays and weekends (may include community events)Work under pressure in a high volume, fast paced customer service environmentMaintain appropriate state Property & Casualty licensePreferred:
Appropriate state life accident and health licenseTravel accreditation (i.e. Disney college of knowledge, destination specialties or cta certification)Experience in/with:
Touring procedures including the development of auto travel routings, marked maps and triptiksClub and travel promotions including the sales of travel, club and membership products and servicesPromoting the sales of ACG insurance using established guidelines
Please see our company website for more details and to apply: www.aaa.com/careers
Job# 1001517
The Auto Club Group is an equal opportunity employer.