About this role
About the role
The Application Administrator (German speaker) position will work with customers to help them get the most out of their Atlassian software, including configuring and customising key Atlassian Software applications (Jira, Confluence, Jira Service Desk), as well as other Atlassian applications and marketplace software. As part of our clients' partially outsourced teams,this position will assist their businesses acting as a remote administrator on a day to day basis.
This position will be working with customers to respond to requests on a priority basis in a timely fashion to configure their Atlassian software to meet their needs. The role will be directly helping customers to automate processes to improve efficiencies and streamline processes. The Application Administrator will perform as a remote outsourced Atlassian administrator for various clients at the same time.
What you'll be doing
Support our clients with their Atlassian applications and Adaptavist tools, processes, and best practicesOnboard and become familiar with customer application serversMonitor and respond to customer requests on the Adaptavist service deskAnswer customer questions about how to best use the Atlassian applications in their businessCreate projects, configure permissions and workflows and other solutions at the request of the customerWork on multiple administrative activities according to agreed-upon customer prioritiesCommunicate with the customer and other team members to understand and deliver configuration solutionsSolve issues and provide best practice recommendations to the customerRecord your work and timeFollow security protocols that the customer may establish German fluent is a mustExperience administering the Atlassian toolset, in particular, Jira and ConfluenceAbility to demonstrable experience in consulting and user supportExperience customizing Atlassian software through the use of workflows and add-ons, for example ScriptRunnerComfortable working both independently and collaboratively in a virtual face-to-face environment through online tools (e.g. WebEx, Zoom, Slack, Skype, etc.)Excellent written and verbal communications skillsAn ability to think innovatively and creativelyPersonable, helpful and professional attitudeDesirable
Experience administering the Atlassian toolset, in particular, Jira and ConfluenceExperience customizing Atlassian software through the use of workflows and add-ons, for example ScriptRunnerKnowledge of the build process/Software Delivery Life Cycle – Continuous Integration and DeliveryExperience in using GitLab or Sonatype softwareAny knowledge of Linux or databases Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At ScriptRunner, part of TAG, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply, even if you don’t have everything that's listed just yet.
Drop us your application, we’d love to hear from you!
What to expect
We have published some support on Interviewing with us to try to alleviate any pre-interview anxieties, here you’ll find information to help you prepare and ace an interview at TAG.
You can read them here