About this role
Consula is recruiting on behalf of an organisation for a Senior Officer to support employers participating in a large membership scheme.
You will help improve the quality of data submissions, resolve discrepancies and maintain a responsive, reliable service to employers.
This is an excellent opportunity to join an established organisation where your contribution makes a real difference to the people and services it supports.
Key Responsibilities • Work with participating employers to address data issues and improve the quality of information received. • Investigate and resolve discrepancies in employer submissions accurately and promptly. • Coordinate team workloads and support colleagues with priorities, performance and training. • Collaborate across teams to resolve problems and improve administration processes. • Handle employer queries clearly and professionally. • Identify recurring issues and recommend practical improvements. • Deliver guidance and training sessions to employers on their data responsibilities. • Monitor submission deadlines and follow up on late or incomplete returns.
What Success Looks Like • Employer data quality improves measurably over time. • Discrepancies are resolved accurately and promptly. • The team is well organised and supported.
Person SpecificationExperience • Relevant employer-support or scheme administration experience, clearly demonstrated. • Experience handling data and resolving queries accurately.
Skills • Strong data-handling, communication and organisational skills. • The ability to support and guide colleagues within a team.
Personal Qualities • Reliable, organised and committed to high standards. • Approachable and able to build positive working relationships. • Willing to learn, take feedback and develop in the role.
What Is On Offer • Hybrid working after training and demonstrated competence. • 26 days' annual leave plus bank holidays. • Flexitime, pension membership, life cover and development. • Visa sponsorship is not available. • A supportive working environment and opportunities for development.