About this role
Your Company: A reputable and growing business within the hospitality and entertainment sector has partnered with the team at NET Recruit to recruit an ambitious and commercially driven General Manager to lead one of its established London venues. The organisation operates a distinctive, high-volume hospitality and entertainment venue in central London, welcoming a predominantly professional and corporate clientele. With a strong reputation for quality, service and atmosphere, the business provides a premium customer experience within a fast-paced trading environment. The venue is part of a growing hospitality group, offering the successful candidate the support, development and progression opportunities that come with being part of an expanding organisation. This is an exciting opportunity for an experienced hospitality professional who is confident leading a large operation, developing high-performing teams and taking full commercial ownership of a venue.
Your Role and Responsibilities: While in this position your duties may include but may not be limited to: Taking full ownership of the day-to-day operation and commercial performance of a large, high-volume venue.Leading, inspiring and developing a strong management and customer-facing team to consistently deliver an exceptional guest experience.Recruiting, training, coaching and retaining talented employees, with clear development plans for managers and supervisors.Creating a positive, inclusive and high-performance culture while addressing underperformance promptly and fairly.Leading from the floor during peak trading periods, setting the pace and maintaining consistently high standards.Planning effective rotas that align labour levels with trading requirements while supporting team wellbeing.Maintaining exceptional standards across food, drinks, service, cleanliness and overall venue presentation.Ensuring opening, closing and handover procedures are followed consistently and recorded appropriately.Managing suppliers, contractors and external partners and ensuring agreed service levels are maintained.Taking ownership of the venue P&L and delivering against agreed budgets and commercial targets.Managing budgeting, forecasting, payroll and labour costs to maximise profitability.Controlling stock, purchasing, wastage and cash handling while achieving agreed gross profit targets.Providing regular performance reporting to the Managing Director, clearly explaining results and identifying opportunities for improvement.Maximising revenue through proactive sales initiatives, events, private bookings, seasonal promotions and local business development.Building strong relationships with local businesses, professional organisations and corporate clients to increase bookings and repeat trade.Planning ahead for key trading periods and identifying opportunities to maximise revenue during seasonal peaks.Developing the venue's position as a leading hospitality and entertainment destination within its local market.Maintaining consistently high standards of food safety, health and safety, fire safety, licensing and wider operational compliance.Overseeing security, incident management and relevant venue safety procedures. What You Will Need to Apply: Proven experience as a General Manager, or an experienced Deputy General Manager, within a premium hospitality, entertainment, leisure or customer-facing environment.Demonstrable experience managing a large, high-volume operation.Exceptional leadership skills, with the ability to motivate, coach and develop high-performing teams.Strong commercial awareness, with experience managing a P&L, labour costs, stock control and financial KPIs.Strong knowledge of hospitality operations, food safety, licensing and wider compliance requirements.Excellent organisational, communication and problem-solving skills.The ability to perform effectively under pressure while maintaining exceptional service standards.A genuine passion for hospitality, entertainment and delivering outstanding customer experiences.A polished and professional approach, with the confidence to engage with a professional and corporate clientele.A commercially sharp and organised mindset, with the ability to identify issues quickly and take decisive action.A proactive and ambitious approach, with high standards and the confidence to uphold them.Flexibility to work around the needs of a busy hospitality and entertainment operation, including evenings and weekends.The right to work in the UK. What You Will Get in Return: This is an excellent opportunity to take genuine ownership of a large and established venue within a reputable and growing hospitality and entertainment business. You will have significant autonomy to shape the operation, develop the team, improve standards and directly influence the commercial performance of the venue. The role provides the opportunity to work with a professional clientele while developing revenue through events, private bookings, corporate relationships and wider commercial initiatives. The position offers a salary of £50,000–£60,000 depending on experience, alongside a performance-related bonus linked to agreed site targets. You will also benefit from excellent career progression within a growing hospitality group, ongoing management development and leadership training, staff discounts across company venues and a company pension. You will be joining an ambitious and supportive organisation that gives its General Managers genuine responsibility and trusts them to operate their venue with an entrepreneurial mindset. This is a hands-on leadership role for an experienced hospitality professional who wants to lead from the front, develop people, drive commercial performance and make a significant impact on an established London venue.
To express interest in this role and have a confidential chat, please reach out to:
Christina Smith – Senior Talent Acquisition Specialist
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