About this role
Contract Director - Cleaning Services
Location: Field-based Salary: £80k-£85k Contract: Full-time, permanent Travel: Regular UK travel required
Are you an experienced senior operations professional with a strong background in commercial cleaning or facilities management?
Do you have a proven track record of leading large remote teams, managing complex contracts and taking full responsibility for P&L performance?
Our client, an established facilities management business, is looking for an experienced Contract Director to lead the delivery of cleaning services across a key division.
This is a senior leadership position with responsibility for operational performance, customer relationships, financial results and continued business growth.
The Role
As Contract Director, you will translate the organisation’s strategic objectives into clear operational plans, ensuring contracts are delivered successfully, efficiently and within agreed budgets.
You will oversee the complete contract lifecycle, from tender and mobilisation through to ongoing service delivery and renewal. Building trusted relationships with customers will be central to the role, helping to maintain high service standards and improve contract retention.
Your responsibilities will include:
Taking overall responsibility for the division’s operational and financial performanceManaging and delivering the P&L accountDeveloping and implementing short, medium and long-term operational plansOverseeing the mobilisation of major new contracts, from tender stage through to successful deliveryEnsuring consistently high standards of cleaning and customer serviceBuilding strong relationships with customers and central contract-management teamsProtecting commercial interests while supporting contract retention and renewalIdentifying opportunities for organic growth and additional service deliveryReviewing operational processes and introducing improvementsIncreasing productivity, service quality and cost efficiencyEstablishing and monitoring operational KPIsAnalysing performance data and providing regular reports to the executive teamIdentifying operational trends, risks and opportunities for improvementEnsuring resources are allocated effectively across all contracts Leadership and People Management
You will lead, coach and support a large remote team of operational managers and supervisors, creating a high-performing and results-focused culture.
You will:
Set clear objectives and performance expectationsProvide regular feedback, coaching and developmentSupport succession planning and talent mappingIdentify and develop future leaders within the businessCreate a positive environment that encourages open and honest communicationRemove barriers to effective teamworkMotivate colleagues through operational and organisational changeEnsure teams understand their impact on the wider businessLead by example and promote a culture of continuous improvement Working Across the Business
Collaboration will be an important part of this position. You will work closely with Finance, Sales, Marketing, HR, QHSE and other operational divisions to ensure activities remain aligned with wider business objectives.
You will lead cross-functional initiatives, share best practice and influence decisionmakers at every level of the organisation.
Key working relationships will include:
Customers and contract-management teamsRegional and Site ManagersOn-site operational teamsThe executive leadership teamHead-office support functions About You
We are looking for an established operational leader with experience managing large-scale service contracts and geographically dispersed teams.
You will need:
Senior operational leadership experience within commercial cleaning, facilities management or a similar service-led environmentProven experience managing and delivering a P&L accountExperience managing large, remotely based operational teamsStrong commercial awareness and financial understandingExcellent written and verbal communication skillsThe ability to build trusted relationships with senior customers and stakeholdersStrong negotiation, influencing and decision-making skillsExperience leading contract mobilisations and operational changeA track record of improving processes, productivity and service performanceThe ability to translate long-term objectives into clear, achievable plansA results-driven approach with a strong commitment to customer serviceThe confidence to manage complex and sensitive situationsA full UK driving licence and willingness to travel regularly This is an excellent opportunity for an accomplished Contract Director to take responsibility for a major cleaning-services operation and play an important role in the continued growth of an established business.
Apply today with your CV