About this role
About The Role Service Engineer working 44.5 hours per week.
Responsible to: Aftersales Manager
Responsible for: Repair of both customers and stock machines returned from our Store Network.
Principle Responsibilities Manage throughput of product in the workshop, to agreed deadlines and quality standards. Ensure that a consistently high level of service is offered to our customers.Have responsibility for effective operation within the service centre including H & S, security, stock management and housekeeping.Ensure that all job cards, spares orders, time sheets and stock notes are completed correctly and on time, and control all administration paperwork.Ensure that all company stock and spare parts are accounted for, and properly recorded when used. Ensure any items that may be needed at short notice are reordered without delay.Provide technical support to staff & customers with accuracy, efficiency & courtesy.Promote good Customer Service practices on the phone, at counter and on customer’s premises. Always represent the company in a clean and smart uniform and a courteous manner.Report to senior personnel any breach of security or any act of dishonesty by a member of the public, visitor or member of staffAny other reasonable duties as required. Shared Responsibilities Identification reporting and rectification of any product quality issues with Aftersales ManagerPersonal training and development in conjunction with Aftersales ManagerDevelopment of new systems and work practices with Aftersales ManagerMaintain accurate records and identify sources of errors in conjunction with Aftersales ManagerManagement of Health & Safety issues in conjunction with H & S Manager and Aftersales Manager Limits to Authority Comply with operational practice as determined by Aftersales ManagerComply with H & S regulations as determined by H & S Manager
Benefits What you’ll get in return for your commitment: Staff DiscountsHealthcare Cash plansA company pension schemeLife CoverAccess to the Retail Trust, our well-being platform - offering a 24-hour helpline for a variety of support servicesDiscounts on 100's of high street & online brands including restaurants, holidays, and shoppingRole specific training and developmentProactive promotion of internal candidatesPaid BreaksFree Tea & Coffee
About The Company Where you’ll be working: Machine Mart are the UK’s leading specialist retailer of workshop power tools and equipment to the general public and trade customers. With stores nationwide and over 40 years in business we are at the forefront of our sector and are supporting our recent success with continued growth.