About this role
This is an administration and customer service jobs for one of the nicest local businesses based close to Locks Heath.The role is varied, working as part of a small team of 4. There are lots of different administrative tasks and talking/emailing with customers, hand holding customers from initial order to the end of the relationship, which could be months or several years so nice ongoing relationships are formed. Some customers can be challenging, most are lovely.
The role
You will be responsible for an order process as part of a team. Specific duties are as follows:
Set up new customers in the systemCreate and send out various letters and documentsCo-ordinate with internal teamsKeep a calendar of calls and emails throughout the customer relationshipSend payment reminders and chase paymentsIf bills haven’t been paid, fact find as to whyEscalate complex queries to the client Account Managers
The ideal candidate
The most important personal quality is a ‘can do’ attitude. You will be given varied challenges on a daily basis and you need to go the extra mile to ensure the customer receives first class service. Knowledge of computer systems is important for the sales order processing side of the role.
Additional information
Please apply today for this role by clicking on the apply button at the bottom of the page. As we anticipate a large volume of applications we are unfortunately unable to respond to each individual application. We will contact you within 3 days if we are able to include you on the shortlist, so after this time please assume you have not been successful.