About this role
Customer Support Advisor £24500 | Permanent Chester | Full-Time | Office Based
Do you enjoy building relationships, delivering outstanding customer service and being part of a fast-paced commercial team?
We're working with a well-established and growing business that supports a large network of independent operators across the UK. They are looking for a proactive and customer-focused Customer Support Advisor to join their head office team. This is a fantastic opportunity for someone who enjoys speaking with customers, identifying opportunities to add value, and ensuring a seamless customer experience from order through to delivery.
As a Customer Support Advisor, you'll be the first point of contact for a portfolio of customers, building strong relationships while managing orders, resolving queries and promoting products and services that help their businesses succeed. The role combines customer service, account management and sales support, making it ideal for someone who enjoys a varied workload and thrives in a relationship-driven environment.
What You'll Be Doing Managing regular contact with an assigned customer baseProcessing orders accurately and efficientlyBuilding strong, long-term customer relationshipsPromoting key products, offers and initiativesEncouraging engagement with online ordering systems and digital toolsHandling customer enquiries via phone, email and other communication channelsLiaising with internal departments, suppliers and operational teamsInvestigating and resolving order, supply and delivery issuesSupporting wider team activities and operational projects when required What We're Looking For Previous experience within customer service, sales support, account management or a telephone-based customer environmentA confident and professional communication styleStrong relationship-building skillsExcellent organisation and time management abilitiesComfortable managing multiple priorities in a busy environmentPositive, proactive and adaptable approachGood working knowledge of Microsoft Excel and other office systemsA genuine passion for delivering exceptional customer experiences What's On Offer
25 days annual leave plus bank holidays entitlementFree On-site Parking Bonus + company benefitsStructured training and supportCareer development opportunitiesCollaborative and supportive team environmentThe opportunity to join a successful and growing organisation with a strong reputation in its sector If you're someone who enjoys helping customers, spotting opportunities and making a real impact within a commercial team, we'd love to hear from you.
Application Disclaimer: Due to the high volume of applications we receive, we are unfortunately unable to provide individual feedback to all applicants. If you have not heard from us within three weeks of submitting your application, please assume that your application has not been successful on this occasion.
Thank you for taking the time to apply.