About this role
Chesterfield | £45,000 - £55,000 + Bonus + Benefits
Hours: Monday to Friday, 8:00am - 4:30pm
Benefits
£45,000 - £55,000 basic salaryBonus scheme25 days holiday plus bank holidaysLunch provided dailyFree onsite parkingCompany laptop and phoneGenuine progression opportunity into a leadership role
The Opportunity
Are you an experienced planner, scheduler or service coordinator looking for an opportunity to take ownership of a growing national service function?
We're supporting an ambitious and growing business in the search for a Service Planning Manager to lead the planning and coordination of maintenance activities across a nationwide customer base.
This is far more than a scheduling role. You'll become the central point of contact for engineers, customers and internal stakeholders, ensuring maintenance programmes are delivered efficiently, emergency call-outs are managed effectively and service standards remain exceptionally high.
With significant growth planned, this role offers the opportunity to shape processes, improve service delivery and develop into a wider leadership position over time.
The Role
As Service Planning Manager, you will take ownership of the maintenance planning function, ensuring engineers, resources and customer commitments are coordinated effectively.
Key responsibilities include:
Planning and scheduling annual maintenance programmes across 450+ customer sitesCoordinating engineer workloads, travel and site visitsManaging reactive maintenance and emergency call-outsOwning and developing the service scheduling systemLeading weekly planning meetings with field engineersMonitoring service tickets and ensuring timely resolutionManaging customer communication and maintenance reportingCoordinating installation handovers and follow-up inspectionsWorking closely with purchasing and operations teams to maintain stock levelsSupporting holiday planning and resource allocation across the engineering teamDriving a proactive approach to service delivery and maintenance planning
About You
We're keen to speak with candidates who have experience in planning, scheduling or coordinating field-based teams.
You may currently be working as a:
Service Planning ManagerSenior Service PlannerMaintenance PlannerField Service CoordinatorEngineering SchedulerLogistics CoordinatorOperations PlannerService Delivery Coordinator
You'll ideally possess:
Proven experience in a planning, scheduling or coordination roleExperience supporting field-based engineers or service teamsStrong organisational and prioritisation skillsExcellent stakeholder and customer management abilitiesConfidence using scheduling, ERP or service management systemsA proactive approach with a strong focus on continuous improvementHigh attention to detail and strong administrative skills
Experience within engineering, maintenance, utilities, facilities management, logistics or field service environments would be highly advantageous.
Why Apply?
This is a unique opportunity to join a growing business where you can genuinely make an impact. You'll have the autonomy to improve systems and processes, influence the future direction of the service function and play a key role in supporting ambitious growth plans.
If you're a highly organised planning professional who enjoys coordinating people, improving processes and delivering exceptional service, we'd love to hear from you.
IND25