About this role
Operations Manager – Distribution Centre (6 Month FTC)
Birmingham | £50,000 – £55,000 + Benefits
A well-established national omnichannel retailer is looking for an experienced Operations Manager to lead its Birmingham distribution centre on a 6 month fixed term contract. This is a high-profile role with full accountability for a busy, secure site serving stores nationwide, e-commerce customers and a sizeable returns operation.
The role
Reporting to the Head of Customer Fulfilment, you will own end-to-end warehouse operations: inbound, inventory management, outbound fulfilment and reverse logistics. The site handles a multi-million unit annual throughput, and you will lead a team of around 90 colleagues through five direct reports, with a multi-million pound operating budget.
Key responsibilities
Lead the day-to-day operation, delivering agreed service levels across retail replenishment, e-commerce fulfilment and returnsPlan resource and capacity to meet demand, seasonal peaks and business growthDeliver the operating budget and drive cost reduction and productivity improvement programmesMaintain inventory accuracy, stock integrity and security throughout the operationCoach and develop the operational leadership team, building an engaged, accountable, high-performing cultureManage absence, performance, talent and succession planning fairly and consistentlyChampion a safety-first culture, leading audits, incident investigations and root-cause analysisUse operational data to challenge the status quo and improve KPIs About you
Significant leadership experience in a large-scale retail distribution, fulfilment or warehouse operationProven ability to lead large teams through multiple layers of managementStrong grasp of warehouse operations, inventory management and fulfilment processesA track record of delivering service, productivity and cost improvementsAnalytical and commercially aware, with experience managing operational budgetsExcellent communication, stakeholder management and influencing skillsComprehensive understanding of Health & Safety legislation and operational compliance Experience in omnichannel retail, FMCG or e-commerce, automated warehouse environments or WMS implementation would be an advantage, as would Lean Six Sigma, IOSH/NEBOSH or ILM Level 5 qualifications.
What’s on offer
£50,000 – £55,000 + benefits6 month fixed term contractBased in Birmingham If you are an experienced distribution centre leader available for a 6 month contract, apply now with your CV.