About this role
Job Title: Client Services Advisor (call centre)
Location: Aylesbury (Hybrid Working) Contract Details: Full time, Permanent Hours: Monday to Friday, 9:00am - 5:00pm (1 hour lunch break) Salary: £23,831 per annum
About Our Client
Our client is a nationally recognised membership organisation with a strong reputation for delivering exceptional customer service across the UK. They are seeking a Client Services Advisor to join their friendly and professional Customer Services team, providing first-class support to customers through a variety of communication channels.
Benefits & Perks
25 days annual leave, increasing with service up to 30 days, plus bank holidaysAdditional festive closure daysOption to purchase up to 5 additional days of annual leaveGenerous employer pension contributionsLife assurance schemeEnhanced family-friendly benefitsHealthcare cashback programmeEmployee Assistance Programme and lifestyle discountsProfessional development and study supportFree eye tests and contribution towards glassesHybrid working environment (3 days at home, 2 days in office)Access to employee events and exclusive discounts Responsibilities
Deliver excellent customer service across telephone, email, webchat and written communicationsHandle a high volume of inbound and outbound customer enquiriesAccurately process, validate and maintain customer records and dataPromote relevant products and services to customers where appropriateResolve customer queries, complaints and issues in a professional mannerSupport customers with online services and website navigationEnsure compliance with company policies, GDPR and data protection requirementsIdentify opportunities to improve customer experience and departmental processesCapture customer feedback and ensure it is communicated appropriatelyWork towards individual and team KPI targets and quality standards Skills and Attributes
Previous experience within a customer service, contact centre or customer support environment is highly beneficialExcellent verbal and written communication skillsStrong organisational skills and attention to detailConfident using computer systems and databasesEffective listening and questioning skillsAbility to manage multiple tasks and prioritise workloadCustomer-focused with a positive, professional attitudeStrong problem-solving abilities and a solution-oriented mindsetComfortable working to KPIs and service targetsAbility to remain calm and professional when handling complaints Please note: Applicants must be located within a reasonable commuting distance and be able to attend the Aylesbury office as required.
If you are interested in this exciting opportunity, please apply via this job site, or reach out to Adecco Aylesbury on .
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.