About this role
Customer service - First point of contact for incoming queriesAdministration - including scheduling appointments and order processingConfident phone manner, & ability to work in an open plan office environment JOB SUMMARY:
Are you an organised and proactive administrator with a passion for delivering exceptional customer service?
We are looking for an experienced Customer Service Administrator who is confident managing customer enquiries, coordinating service activities and providing first-class administrative support within a busy office environment.
This is a varied role where you will be the first point of contact for customers, helping to ensure that every interaction is handled professionally and efficiently.
KEY RESPONSIBILITIES:
As a Customer Service Administrator, you will play a key role in supporting customers, field-based engineers, and internal teams to ensure a seamless customer experience. Taking incoming calls and directing enquiries appropriatelyMaking outbound customer calls as required, to follow up on queries or customer requirementsHandling customer queries, complaints and service issues professionallyUpdating and maintaining accurate information within the CRM systemResponding to requests for information via phone and emailSupporting Field Service Engineers with scheduling and customer communicationsPreparing quotations and processing customer ordersWorking collaboratively with colleagues across different departmentsProviding general administrative support to meet business needs THE IDEAL CANDIDATE: A minimum of 2 years' experience in a customer support, customer service, or administration role is required - although on the job training will be provided, experience in a similar role will ensure a quicker transitionA strong commitment to delivering excellent customer care and supportExcellent communication and interpersonal skillsStrong organisational and multitasking abilitiesThe ability to prioritise workloads and work effectively under pressureA positive, dependable and solutions-focused approachConfidence working independently and as part of a team (You will be working in an open plan office, so it can be very busy at times, and you will need to be able to zone out and focus on your own workload, during busy periods)Good IT skills, including Outlook, Teams, Word and Excel DESIRABLE Knowledge of SAP Business One and/or Microsoft Dynamics (Or similar CRM / ERP packages) THE BENEFITS: Our client are a friendly, supportive team and this role is a replacement for someone who is progressing into another department, internally. £28,000 annual salaryFree parking on siteMonday to Friday, with a 4.30pm finish each day25 days holiday, plus bank holidaysOpportunity to be part of a growing and successful businessOngoing training and developmentOther benefits include: Private Medical, Birthday / Christmas vouchers, life assurance, cycle to work scheme, health cash back plan...and more! If you enjoy working in a fast-paced environment, building positive customer relationships, and being part of a team that genuinely values great service, we'd love to hear from you.