About this role
B2B - Customer Support Advisor Slough | Hybrid – 3 days onsite per week £35,000 – £40,000 + bonus
We’re looking for a Customer Support Advisor to join an established and busy B2B operation in Slough. You’ll be responsible for supporting a portfolio of customers, coordinating with internal teams and ensuring queries, orders and service issues are dealt with promptly and professionally.
Are you an experienced customer support professional who enjoys solving problems, building strong relationships and making sure customers receive an excellent service?
This is a varied role that would suit someone who enjoys working in a fast-moving environment, takes ownership of issues and is confident communicating with both customers and colleagues.
What You'll Be Doing
You’ll act as a key contact for customers, helping to make sure their requirements are managed effectively from initial order through to successful delivery.
Your responsibilities will include: Supporting customers with enquiries, complaints and service-related issuesInvestigating problems and coordinating solutions across the businessManaging customer orders and ensuring they are processed accurately and within agreed timescalesKeeping customers updated on the progress of orders and any potential issuesProactively communicating stock shortages, delays and revised availabilityManaging returns, shortages and other customer queriesWorking closely with planning and logistics teams to ensure deliveries run smoothlyLiaising with third-party logistics providers when requiredSupporting stock allocation and availability queriesMaintaining accurate customer information and recordsProviding regular service updates and performance informationBuilding effective working relationships with Account Management, Planning, Logistics and other operational teamsSupporting service enquiries through to engineer resolution where necessaryJoining customer review meetings when requiredIdentifying opportunities to improve processes and the overall customer experience The team works to demanding service standards, so accuracy, organisation and ownership are particularly important.
About You:
You’ll ideally have experience within a B2B customer service, customer support, order management or customer operations environment. We’re looking for someone who can demonstrate: Strong customer service and communication skillsExperience managing customer orders or enquiriesAn understanding of order processing and fulfilmentExperience dealing with delivery, logistics or stock-related queriesStrong attention to detail and accuracyA proactive approach to problem solvingThe ability to manage multiple priorities in a busy environmentConfidence working with different departments and stakeholdersGood working knowledge of Microsoft Excel, Word and OutlookExperience with SAP or another ERP system would be advantageous Above all, we're looking for someone who takes ownership. You’ll be comfortable getting to the bottom of an issue, keeping the customer informed and working with colleagues to find the right solution rather than simply passing problems elsewhere.
Working Pattern:
The role is based in Slough, with a hybrid working arrangement requiring 3 days per week onsite. Monday to Friday hours will fall between 8am and 5pm. There is also a requirement to work some weekend days, non-consecutively.
What's On Offer: £35,000 – £40,000 salaryBonus opportunityStrong pensionPrivate medical insuranceFree onsite gymFree onsite parkingDeath-in-service benefitWell-being support If you're an experienced customer support professional who enjoys taking ownership, solving problems and delivering a great customer experience, we'd love to hear from you.
IND/GEN