About this role
Customer Service Advisors
Pontypridd, South Wales
£13.45 per hour
Temporary Position with the Opportunity to Become Permanent
Reed Recruitment are recruiting on behalf of our client
Join a Customer-Focused Team
Reed Recruitment is delighted to be working in partnership with our client to recruit a Delay Repay Officer for their busy customer services operation based in Pontypridd. This is an excellent opportunity for an organised and customer-focused individual looking to join a fast-paced environment where accuracy, attention to detail and excellent service are key.
This temporary position offers the potential to become permanent for the right candidate.
The Role
As a Delay Repay Officer, you will be responsible for assessing and processing customer compensation claims accurately and efficiently, ensuring customers receive fair outcomes while delivering a high standard of service.
Key Responsibilities
Assess and process Delay Repay claims in line with company policies and proceduresVerify journey details, delays and supporting documentationAccurately calculate compensation paymentsInvestigate missed connections and full journey delaysProcess refunds for customers who did not travelRedirect claims relating to other operators where appropriateScan and upload incoming correspondence onto internal systemsRegister and manage customer emails and communicationsMaintain accurate and up-to-date recordsWork effectively within team performance targets and service level agreements About You
To be successful in this role, you will demonstrate:
Strong attention to detail and a high level of accuracyExcellent organisational and administrative skillsGood judgement and decision-making abilitiesThe ability to follow processes and procedures consistentlyA professional and customer-focused approachStrong communication skills, both written and verbalThe ability to manage a high workload and prioritise effectivelyConfidence working with computer systems and databases Desirable Experience
Previous claims handling experienceCustomer service or complaint resolution experienceKnowledge of compensation schemes or the rail industryWelsh language skills Apply Today
If you have excellent attention to detail, enjoy problem-solving, and are passionate about delivering outstanding customer service, we'd love to hear from you.
Apply now through Reed Recruitment to be considered for this exciting opportunity.
Reed Recruitment acts as an employment business for temporary recruitment and an employment agency for permanent recruitment on behalf of our client.