About this role
Your new company A well-established and growing manufacturing organisation is seeking a proactive and organised Spares & Service Administrator to join its busy customer support team. This is an excellent opportunity for an experienced administrator with strong customer service skills who enjoys working in a fast-paced environment and managing multiple priorities. This role is pivotal in ensuring customer orders, service requests and administrative processes are handled efficiently and accurately, while maintaining excellent levels of customer service. Your new role As Spares & Service Administrator, you will be responsible for supporting customers, suppliers and internal teams to ensure the smooth processing of orders and service requests.Key responsibilities will include:
Answering incoming telephone calls and responding to customer enquiriesManaging telephone and email correspondencePreparing and issuing customer quotationsProcessing customer orders accurately using internal systemsMonitoring and progressing orders through to completionLogging service requests and coordinating support activitiesMaintaining accurate electronic and manual recordsRaising and sending purchase orders to suppliersLiaising with customers, suppliers and internal departmentsProviding general administrative support as requiredEnsuring company procedures and standards are adhered to at all times What you'll need to succeed To be successful in this role, you will have:
Previous administration and customer service experienceStrong communication skills, both written and verbalExcellent attention to detail and accuracyA customer-focused approachGood organisational and time-management skillsThe ability to prioritise and manage your own workloadA flexible and proactive attitudeConfidence working within a busy office environment What you'll get in return
Salary of £26,000 per annumImmediate start availableFree on-site parkingFull-time permanent opportunityCareer development and progression opportunitiesCompany benefits package25 days annual leave plus bank holidaysMonday to Thursday, 9:00am-5:00pm and Friday, 9:00am-4:00pm What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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