About this role
Sterling Williams are supporting an International bank in their search for a Relationship Support Officer, to be based in London, with a focus on Real Estate financing. This is a 12 month Fixed Term Contract.
Relationship Support Officer - Property
Westminster, London
12 month FTC Full-time - Office based 5 days per week
Salary circa £35,000 pa plus benefits
The Relationship Support Officer (RSO) is primarily responsible for assisting the Branch or Relationship Manager in effective client portfolio management; strong communication skills and the confidence to manage frequent client contact is a key requirement.
You will become familiar with a specific client portfolio, develop an understanding of client requirements, plus knowledge of the Bank's range of products (Corporate/Commercial/SME Banking) The RSO will provide support to the Branch/RM in the following core processes, Credit proposal processing, relationship facilitation, analysis/documentation and customer service and will liaise with Branch Operations Staff in execution of these duties.
Credit Proposal Processing:
Prepare Various types of proposals for credit facilities, Ensure Cps go through a full balance sheet, income statement and cash flow analysis, Scrutiny of all documents, accounts payment history etc.
Relationship Facilitation & Service:
Follow a structured process as assigned by Relationship Manager to service existing customer. May visit the customer with/without RM and write the call report, Resolve client query without further escalation. Must respond promptly to emails and telephone calls.
Analysis/Documentation Support
Maintain the validity of accounts, monitoring receipt of payments from customer and documentation of their facilities. Monitor all accounts in term of credit movement, business volumes and control including pending/overdue documents and payments. Follow up for upcoming TR due dates and PAD Retirements. Provide regular updates on performance of accounts allocated.
Skills and Competencies
Circa 2 years of experience working in a banking environmentCredit writing skills / financial analysis would beneficial, as would an understanding of lending in Real Estate, BTL etc.Working level general understanding of Legal documentation, property insurance documents and valuation reports Computer literate with working knowledge of word processing and database software as well as competent in internet usage Strong verbal and written communication skills Preferably bilingual (English and Punjabi / Urdu) would be beneficialWilling team player