About this role
Southampton | Full-Time | £34,000 - £38,000 per annum
Are you an experienced logistics professional who enjoys keeping operations running smoothly, building strong customer relationships and getting the best out of a team?
We're looking for a motivated, hands-on Logistics Key Account Supervisor to join an established logistics business in Southampton.
This is a fantastic opportunity for someone with warehouse management systems experience, strong Excel skills and a genuine passion for customer service. You'll take ownership of key customer accounts, lead a small team and play an important role in ensuring orders are processed accurately, stock is managed effectively and deliveries go out on time.
You don't need to know everything from day one. What's equally important is your attitude, enthusiasm and willingness to take responsibility, support your colleagues and develop your skills.
About the Role:
As Logistics Key Account Supervisor, you'll be responsible for overseeing the day-to-day operations of several key customer accounts, ensuring they receive a reliable, efficient and professional service. You'll be the link between customers, the warehouse and the wider logistics team, coordinating orders, managing stock allocations and ensuring everything runs to schedule. Alongside managing your own responsibilities, you'll lead a small team, helping to maintain high standards of customer service, accuracy and operational performance. It's a busy, varied position where you'll have the opportunity to take ownership, solve problems and make a real difference to the daily operation.
What You'll Be Doing: Managing key customer accounts, acting as a main point of contact and building strong working relationshipsLeading and supporting a small team responsible for daily customer account operationsProcessing customer orders, allocating stock and managing daily pick listsLiaising closely with the warehouse to ensure orders are picked, packed and despatched on timeMaintaining accurate stock records using warehouse management systems (WMS)Monitoring order progress, resolving queries and keeping customers informedCoordinating shipments and supporting stock control and warehouse administrationPreparing reports, updating records and supporting invoicing activitiesEnsuring customer requirements, deadlines and service standards are consistently metIdentifying opportunities to improve processes and make daily operations more efficient What Our Client Is Looking For:
We're looking for someone who combines practical logistics experience with a positive attitude and the drive to succeed. Experience using a Warehouse Management System (WMS) or similar operational softwareStrong Microsoft Excel skills and confidence working with systems and dataPrevious experience in logistics, warehousing, stock control or order fulfilmentExcellent organisational skills with the ability to manage multiple prioritiesA customer-focused approach and strong communication skillsGood attention to detail and the ability to solve problems quicklyA proactive, self-motivated attitude and willingness to get stuck inA natural team player who enjoys supporting others and taking responsibilityThe confidence and potential to lead a small team Previous supervisory experience would be useful, but we're equally interested in someone with the right experience, attitude and potential to develop into a leadership role.
What's on Offer Salary: £34,000 - £38,000 per annum, depending on experienceAn opportunity to take ownership of important customer accountsA varied role combining customer service, logistics operations and team leadershipThe chance to develop your supervisory and operational management skillsA collaborative, team-focused working environmentThe opportunity to contribute ideas and make a genuine impact on day-to-day operations If you're an organised, motivated logistics professional who enjoys working with people, solving problems and keeping customers happy, we'd love to hear from you.
Apply today to find out more about this opportunity in Southampton.