About this role
Accessibility Adviser
£180 Umbrella p/d
1 day a week - Canary Wharf
6 months+
The purpose of the role is to ensure the organisation meets its responsibilities under the Equality Act 2010, particularly through providing appropriate reasonable adjustments for customers who need them.
You will work closely with casework colleagues and leaders across the organisation, providing specialist advice and practical support around accessibility, vulnerability and reasonable adjustments.
Key Responsibilities
Make reasonable adjustments and support the day-to-day output of the Accessibility team within agreed SLAsAdvise colleagues across the service on ways to work effectively with vulnerable and/or disabled people who require reasonable adjustments or additional supportApply a strong working knowledge of the Equality Act 2010 and its practical implications for customers using the serviceProvide advice through the accessibility helpline and other channels, supporting colleagues with issues relating to vulnerability, wellbeing and safeguardingEscalate concerns appropriately to relevant internal stakeholders and the Accessibility ManagerWork closely with the Accessibility Manager on activities that support pods and casework colleagues, ensuring the service remains accessible to allIdentify knowledge and capability gaps relating to disability and vulnerability across the organisationSupport the development and delivery of tailored training to improve accessibility and customer outcomes About You
A working knowledge of the Equality Act 2010 and how it applies to consumers in practiceExperience of working with vulnerability, disability and/or accessibility requirementsA proven track record of delivering excellent customer service within an SLA-led environment