About this role
Credit Controller
Are you an experienced credit control professional who enjoys building relationships, solving problems and seeing the difference your work makes? Join our friendly Finance team and help keep our business in a strong cash position.
About the Role
Reporting to the Financial Controller, you'll be one of a supportive team of three Credit Controllers. Your focus will be on making sure customers pay on time, keeping accounts accurate and up to date, and driving down aged debt.
You'll work closely with colleagues across Finance, Customer Experience and Operations, as well as directly with customers, to resolve queries and keep accounts clean. It's a role with real autonomy and variety, and the chance to help shape how our credit control function develops.
What You'll Be Doing
Managing your own portfolio of customer accounts and keeping debtor balances lowBuilding strong relationships with customers to resolve queries quickly and secure payment on timeReducing aged debt through proactive, consistent follow-upKeeping invoices, applications and account information accurate and up to dateCarrying out reconciliations and cash allocation, and supporting the finalisation of accountsSuggesting and helping deliver improvements to our credit control processes and systems What We're Looking For
Essential
Previous credit control experience, or experience in a similar finance roleA good understanding of finance processesProven experience of managing a ledger independently Desirable
Experience within a related industryStudying towards AAT or another finance qualification About You
A keen eye for detail and a commitment to accurate, high-quality workConfident working on your own initiative, while being a supportive team playerA great communicator who builds relationships and solves problems with customersA commercial mindset and the ability to prioritise effectivelyCurious and proactive, enjoying understanding how things work and making them betterProfessional, resilient and positive, with a customer-focused approach Why Join Us
Be part of a collaborative credit control team of threeReal autonomy to manage your accounts and make improvementsA meaningful role in strengthening our financial performanceA culture that values continuous learning, curiosity and getting things right first time Benefits
Hybrid working: work from home one day per week25 days' holiday, rising with length of service (plus 8 bank holidays)Holiday purchase scheme (up to 6 weeks' total leave)SMART Pension SchemeHealth Cash Plan to claim back everyday healthcare costsEmployee Assistance Programme: wellbeing, legal and emotional supportLife Assurance: 2× basic salaryBike2Work SchemeEV Salary Sacrifice Scheme (after 6 months)Employee discount scheme for kitchens, appliances and staff sales