About this role
Job description:
My client is a multi-discipline engineering group. Due to their continued growth they are seeking a highly motivated and detail-oriented Service Planner to join their FM team.
Job Description
The Coordinator is responsible for managing and coordinating reactive maintenance requests to ensure repairs are completed efficiently, safely, and within agreed service level agreements (SLAs). The role acts as a key link between Clients, contractors, and internal teams to deliver high-quality maintenance services within building fabric, electrical and mechanical.
Key Responsibilities
Receive, log, prioritise, and schedule reactive maintenance requests in line with company policies and SLAsAssess repair requests to determine urgency, risk, and appropriate response timesAllocate work to in-house operatives or external contractors and monitor job progressAct as the main point of contact for Clients/customers, providing updates and managing expectationsLiaise with contractors to ensure works are completed on time, within budget, and to required standardsEnsure all jobs are correctly recorded, closed, and documented on the maintenance management systemRaise and approve purchase orders in line with financial controlsMonitor contractor performance and report issues or trends to managementEnsure compliance with health & safety regulations, including risk assessments and safe systems of workHandle complaints or escalations relating to reactive repairs in a professional and timely mannerSupport continuous improvement by identifying recurring issues and recommending preventative actions Skills & Competencies
Strong organisational and time management skillsExcellent communication and customer service skillsAbility to prioritise and manage multiple tasks under pressureGood understanding of building maintenance and repair processesConfident using maintenance management systems ( Verisae / Job Logic ) and Microsoft OfficeProblem-solving mindset with attention to detailAbility to work independently and as part of a team Knowledge & Experience
Previous experience in a reactive maintenance, repairs, facilities, or property services roleExperience coordinating contractors or maintenance operativesKnowledge of health & safety legislation relevant to maintenanceExperience working with SLAs, KPIs, and performance monitoring (desirable) Qualifications (Desirable)
NVQ or equivalent in Property, Facilities, or Business AdministrationCustomer service or administration qualification Key Performance Indicators (KPIs)
Response and completion times met within SLAsCustomer satisfaction levelsFirst-time fix ratesContractor performance and complianceAccuracy of job records and system updates The company offer great opportunities for development and progression within a high profile, growing business