About this role
Desktop IT Support Engineer Location: Hemel Hempstead, HP2 4TZ Salary: £25 per hour Shift Pattern: Monday to Friday, 08:00 - 17:00
Join a Global Drinks Leader We are currently recruiting for a Desktop IT Support Engineer to join our client, a leading beverage company renowned for its portfolio of iconic beer, soft drinks, and energy drink brands. This is an excellent opportunity for an experienced IT professional to support a fast-paced operational environment while gaining valuable experience with a globally recognised organisation.
Key Responsibilities As a Desktop IT Support Engineer, you will be responsible for providing first-class technical support to end users across a range of technologies and devices, including:
Providing support and troubleshooting for laptops, desktops, mobile devices, tablets, thin clients, handheld terminals, printers, and scannersManaging hardware "break & fix" activities and equipment replacementsPerforming maintenance activities, including printer maintenance and hardware servicingManaging bespoke hardware and software IMACD requests (Install, Move, Add, Change, Delete)Resolving issues relating to Microsoft 365 and third-party applicationsDelivering Microsoft 365 user workshops and training sessionsSupporting password resets and user administrationAssisting with local IT projects, office moves, and installationsProviding mobile, landline telephony, and audio/visual supportSupporting meeting rooms, Microsoft Teams equipment, displays, and screensManaging local data room access, audits, and operational standardsUpdating and managing service requests within ServiceNow (SNOW)Applying ITIL best practices across Incident, Change, Problem, Knowledge, and Service Request ManagementSupporting a business operation that runs 24/7/365 alongside the wider IT team What We're Looking For The ideal candidate will have:
Experience within a Desktop Support, IT Support, or Service Desk environmentStrong knowledge of Microsoft 365 applications and troubleshootingExperience working with mobile devices, printers, scanners, and end-user hardwareExcellent problem-solving and communication skillsKnowledge of ITIL principles and service management processesAbility to manage multiple tasks and priorities in a fast-paced environmentA proactive and customer-focused approach What's in it for You?
28 days paid holiday (pro rata)Weekly payAccess to Manpower Rewards, including discounts on days out and experiencesFree access to the MyPath upskilling programmeOpportunity to work with a globally recognised organisationGain valuable experience within a dynamic and collaborative IT environment About Our Client Our client is a leading beverage company, bringing together a rich heritage in brewing and soft drinks innovation. Operating across the UK and international markets, they offer a diverse portfolio of well-known brands spanning beer, soft drinks, and energy beverages. With a strong focus on sustainability, quality, and innovation, the business is committed to creating exceptional consumer experiences while reducing its environmental impact. Employees are encouraged to develop their skills, contribute new ideas, and build rewarding careers within a supportive and inclusive culture.
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