About this role
As the Syrian crisis has entered its 14th year, a record-level 16.7 million people, over 71% of the population, is in need of humanitarian assistance. Almost half are children. The fall of the former government, in December 2024, has sparked hope for the country’s future and those in need of aid. However, ongoing conflict, economic collapse and record-high humanitarian needs persist throughout the country, coinciding with unprecedented cuts to humanitarian aid globally at a time where aid resources for Syria were already stretched thin. The Norwegian Refugee Council (NRC) has been a leading humanitarian actor in the response to the Syria crisis, in Syria and across the region, since 2012. Against a backdrop of conflict, socioeconomic and environmental deterioration, climate change and natural disasters, we provide emergency, transitional, early recovery and resilience programmes to people in need. We lead advocacy to promote unimpeded and sustained access to assistance for people across Syria and we call for increased humanitarian funding, resilience and early recovery support to alleviate the hardships of the Syrian people.What are we Looking for? The CFM Technical Assistant contributes to accountability to affected populations, quality programming, and organisational learning through the development and operation of NRC’s Community Feedback Mechanism. The CFM Technical Assistant supports the CFM Team Leader in setting up CFM systems and tools and ensuring that these systems are implemented effectively, with feedback processed and addressed in accordance with SOPs and utilized for learning and quality programming. This is achieved through the operation and continuous improvement of a centralized Community Feedback Mechanism. Moreover, the CFM Technical Assistant plays a key role in building staff capacity on accountability principles across the Area Office programme. This position is a temporary replacement for a staff member on maternity leave. The contract is limited to the maternity cover period and may end upon the return of the substantive employee.