About this role
Job summary
Based at the St Marks Hospital Same Day Service, the Receptionist will be the first point of contact for patients, providing a friendly, professional and efficient reception and administrative service. The service operates Monday to Friday, 9:00am to 5:00pm, and currently delivers a range of clinics including First Contact Physiotherapy, GP clinics, Advanced Nurse Practitioner clinics, and Health Checks.
The postholder will be responsible for welcoming patients, managing appointments, handling telephone and face-to-face enquiries, maintaining accurate patient records and supporting the smooth day-to-day operation of the service. They will work closely with and provide administrative support to a multidisciplinary clinical team, ensuring excellent patient care and service delivery at all times.
Please note, we reserve the right to close this vacancy earlier than the advertised closing date should a sufficient number of suitable applications be received.
Please note that this role is not eligible for visa sponsorship. Therefore, applicants must have an existing right to work in the UK, as we are unable to consider applications requiring sponsorship.
Benefits include NHS Pensions and 25 days annual leave
Main duties of the job
The successful candidate will be computer and IT literate, with strong organisational and communication skills, the ability to prioritise workload effectively and a commitment to delivering high standards of customer service. They will be friendly, approachable, adaptable and able to support clinicians and colleagues with a range of administrative and operational tasks as required.
About us
9 Practices, 82,000 Patients
Maidenhead Primary Care Network (PCN) is a progressive healthcare organisation comprising nine practices serving 82,000 patients across Maidenhead. Operating as a limited company, we balance robust business management with healthcare excellence.
Job description Job responsibilities
Reception Duties
Greet patients and visitors in a professional, courteous and welcoming manner. Check patients in for appointments using the EMIS clinical system. Ensure patient demographics are accurate and updated where necessary. Respond to patient enquiries in person, by telephone and electronically. Manage appointment bookings, cancellations and amendments in accordance with service protocols. Direct patients to the appropriate clinician or service.
Person Specification
Experience Essential
Computer and IT literacy
Desirable
Receptionist experience Experience of using healthcare systems
Key attributes Essential
Friendly, professional and patient-focused approach. Excellent customer service and communication skills. Ability to work efficiently in a busy healthcare environment. Strong organisational and administrative skills. Reliable, flexible and able to support a multidisciplinary team. Commitment to confidentiality and maintaining accurate records
Employer details Employer name Maidenhead Primary Care Network
Address St. Marks Hospital
112 St. Marks Road
Maidenhead
Berkshire
SL6 6DU
United Kingdom
Employer's website https://www.maidenheadpcn.nhs.uk/ (Opens in a new tab)