About this role
Job summary Are you an experienced administration professional with strong organisational, people-management and systems skills? St Peters Hospice is looking for a Community Nursing Administration Support Manager to help ensure the effective day-to-day delivery of our Community Nursing Service.
This is a varied and rewarding administrative management role with a particular focus on efficient processes, data quality and continuous improvement. You will line-manage designated community administration staff, support service developments and act as system administrator for e-rostering across the Patient Care Directorate. Approximately 20% of the role will focus on e-rostering responsibilities, with training provided.
Main duties of the job What you will be doing:
Leading and supporting designated community administration staff to deliver a consistent, responsive service. Reviewing administrative systems and processes, recommending improvements and coordinating agreed changes. Managing competing priorities, allocating routine work and ensuring deadlines and service standards are met. Supporting audits, incident follow-up, risk assessments, policies, procedures, reports and service-improvement work. Maintaining and developing effective use of the e-rostering system, including user support, training, testing, routine configuration and reporting. Working collaboratively with Community Nursing teams, clinical managers, HR, IT and colleagues across the Hospice.
If you are an organised, proactive and supportive manager who enjoys improving systems and helping teams work effectively, we would be pleased to hear from you. For more information please contact Katie Versaci, Head of Community Nursing on 0117 9159493 or [email protected].
About us Weve spent over 40 years helping people die in peace, and with dignity. Combining compassion with clinical expertise, we provide patients with the best possible care at the end of their lives.
Were here for the people around our patients too those closest to them. Before, during and after a bereavement, we provide support thats remembered forever.
We think its that unforgettable support that inspires people to give back to St Peters. To fundraise for us. Donate. Volunteer. Were not exaggerating when we say that we couldnt do what we do without our wonderful supporters. We really cant thank them enough.
We want to help many more people to die well. And were doing this by teaching others. As a centre of educational excellence, we share our skills with other health professionals, helping the NHS and care homes to provide better end-of-life care.
Were here for all, for free, forever.
The Benefits
If you join our clinical team, we offer NHS Agenda for Change benefits such as: NHS equivalent salaries Generous holiday entitlement and recognition for previous NHS service (up to 33 days for 10 years' service) Continuation in the NHS pension scheme for existing members Recognition of previous NHS service for sick pay
Job description Job responsibilities This is an administrative management role supporting the effective day-to-day delivery of the Community Nursing Service, with a particular focus on administrative processes, systems and service coordination. The post holder may also support agreed clinical directorate initiatives relating to systems, processes and projects. Reviewing administrative procedures and working processes, recommend improvements and coordinate the implementation of agreed changes to support service standards and data quality requirements. Undertake delegated operational and staff management responsibilities, including relevant HR and payroll processes, and provide support for agreed service developments and quality-improvement initiatives. Provide effective day-to-day supervision and coordination, use initiative within agreed procedures, manage competing priorities and escalate significant issues appropriately. Line-manage designated community administrative staff, including the Community Nursing Administration Lead. Act as system administrator for the maintenance and day-to-day use of the e-rostering system across the Patient Care Directorate.
Person Specification
Qualifications Essential
Educated to degree level or able to demonstrate an equivalent level of knowledge and substantial relevant administrative experience.
Desirable
Management or supervisory qualification, or evidence of relevant recent development
Experience Essential
Experience of working in a patient, service user or customer care environment. Knowledge of administrative procedures and organisational policies. Experience of reviewing operational processes and systems. Experience of using and maintaining databases or other electronic information systems. Experience of supervising or line managing staff. Understanding of confidentiality, information governance, data protection requirements and Caldicott principles. Knowledge and understanding of e-rostering systems, or the ability to develop this knowledge through the training provided.
Desirable
Experience of working in a healthcare, hospice or NHS environment. Experience of coordinating defined projects or service-improvement activities within agreed objectives and timescales.
Additional Criteria Essential
Excellent organisational and prioritisation skills Advanced keyboard and IT skills, with the ability to use databases, spreadsheets and other relevant systems accurately Effective written communication skills Ability to communicate and present information clearly to staff at different levels Effective interpersonal skills and the ability to work constructively with colleagues and external contacts Ability to contribute effectively to multidisciplinary discussions and decisions involving complex operational issues. Ability to assess administrative and system issues, identify practical solutions and escalate matters outside the post holders authority. Ability to manage competing priorities and maintain accuracy in a busy working environment. Ability to collate and interpret operational information, identify key issues and present findings clearly.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name St Peter’s Hospice
Address St Peters Hospice
Charlton Road
Bristol
Bristol
BS10 6NL
United Kingdom
Employer's website https://www.stpetershospice.org.uk (Opens in a new tab)