About this role
Job summary
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This is a cross site post between the North Tees and the Hartlepool sites.
The post requires the post holder to have knowledge and understanding of Endoscopy patient pathways in order toappropriately book a wide range of diagnostic and therapeutic endoscopy procedures following the endoscopy training.
Ability to be deliver all reception duties is also a requirement of the role, again following the appropriate training.
Main duties of the job
Book endoscopy diagnostic and therapeutic procedures.
Communication with multi-disciplined medical and surgical teams.
Adhere to all Trust and Endoscopy specific policies, procedures and guidelines. Ensure that all work outputs are completed to a high standard of quality as required and that all patient waiting times and pathway targets and timescales are met.
Identify when additional capacity is required to meet waiting list targets and liaise with the Endoscopy Coordinators and Endoscopy Admin Lead to ensure additional capacity is organised effectively and in a timely manner with best use of resources.
Reception duties that include arriving and discharging patients onto the Endoscopy Unit via the Trusts electronic patient record, TrakCare.
Ensure all appropriate technologies and equipment are utilised to optimum functionality.
Consistently demonstrate excellent communication skills.
Effectively liaise with staff from other services as well as external service users including GP's, patients and their representatives in a professional and courteous manner.
Support the updating and maintaining of standard operating procedures.
Organise interpreters following appropriate trust policies, systems and processes.
General office duties including opening and distributing post, housekeeping, filing, photocopying and maintaining stock of routine supplies.
About us
South Tees Hospitals NHS Foundation Trust and North Tees and Hartlepool NHS Foundation Trust have come together to form University Hospitals Tees. As a result, post holders may be required to work across sites within both organisations.
Across University Hospitals Tees, our ambition is to be the best place to work, ensuring we have the right staff in the right roles at the right time to deliver outstanding patient care and experience.
We are committed to supporting our staff through an inclusive and supportive working environment, offering health and wellbeing initiatives, staff benefits, and opportunities for personal and professional development.
We support the 'Making Every Contact Count' approach to behaviour change in the promotion of health and wellbeing of individuals and communities.
Job description Job responsibilities
This is a cross site post between the North Tees and the Hartlepool sites
The post requires the post holder to have knowledge and understanding of Endoscopy patient pathways in order to appropriately book a wide range of diagnostic and therapeutic endoscopy procedures following the endoscopy training.
Ability to be deliver all reception duties is also a requirement of the role, again following the appropriate training.
Person Specification
Qualifications & Training Essential
GCSE at grade 4-9 (A-C) in Mathematics, or Key Skills at level 2 in Numeracy (or equivalent) GCSE at grade 4-9 (A-C) or above in English Language, or Key Skills at level 2 in Literacy (or equivalent) NVQ at level 3 in Business Administration or Customer Care (or equivalent)
Desirable
IT qualification (ITQ at level 2 or equivalent) NVQ at level 2/3 in Business Administration or Customer Care (or equivalent)
Experience Essential
Excellent IT skills are required to accurately record and pull data from multiple systems Ability to work under pressure while meeting tight deadlines and delivering high quality work Demonstrate a keenness to learn and to apply appropriate working practices Ability to develop themselves by taking advantage of any appropriate training and development opportunities. Demonstrate how to be pro-active in associated training, personal development and appraisal processes. Demonstrate willingness to be flexible and to work in other areas and sites throughout the trust as and when required in accordance with operational service needs
Desirable
Experience of working within a healthcare environment Experience of working with NHS booking systems and processes and patient pathways.
Knowledge Essential
Ability to effectively plan and manage own workload and tasks Able to follow legislation, policies and procedures including data protection and confidentiality. Demonstrate ability to pay good attention to detail, reliably check and record data and identify anomalies and be able to self-check completed work. Ability to work autonomously and make judgements in situations where information is difficult to obtain or understand. Confident in decision making Confident to liaise with patients clearly regarding their pathway and procedure Confident to liaise daily with senior staff (clinical leads and service leads) Ability to follow strict guidance and admin standard operating procedures. Follow policies, procedures and specific guidelines to the required needs of the Trust, The British Society of Gastroenterology and Joint Advisory Group standards Experience making decisions around conflicting priorities of allocated workload.
Desirable
Knowledge of medical terminology
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name North Tees & Hartlepool NHS Foundation Trust
Address University Hospital of North Tees & Hartlepool NHS Trust (Cross site)
Hardwick Road
Stockton-on-Tees
TS19 8PE
United Kingdom
Employer's website https://www.nth.nhs.uk/ (Opens in a new tab)