About this role
Job summary
Are you an experienced operational leader looking for an opportunity to make a real difference to patient care outside of normal business hours?
Vertis Health is seeking an enthusiastic and motivated Out of Hours Operations Team Leader to provide operational leadership across our out of hours services. Working closely with the Operations Manager, you will ensure the safe, efficient and effective delivery of services, leading a team of Operations Assistants and Senior Operations Assistants while supporting service improvement, workforce coordination, stakeholder engagement and operational performance.
This is an exciting opportunity for someone with strong leadership skills, excellent organisational abilities and experience working within healthcare operations.
Main duties of the job
As the Out of Hours Operations Team Leader, you will:
Lead and support the out of hours Operations team, providing supervision, coaching and performance management.Act as the senior operational point of contact during designated out of hours periods.Manage staffing challenges, incidents, service disruptions and operational escalations.Ensure services are delivered safely, effectively and in accordance with NHS, CQC and GDPR requirements.Support workforce planning, rota management and service scheduling.Monitor service performance and contribute to the production of operational reports and KPI data.Develop training materials and support staff development initiatives.Work collaboratively with clinical, operational and corporate teams to drive continuous improvement.Support service developments, operational change projects and the implementation of new systems and processes.Maintain strong relationships with internal and external stakeholders, including clinicians, practices and patients.
About us
Vertis Health is a federation of general practices delivering high-quality NHS services across Worcestershire. We were founded by local primary care clinicians and are owned by the practices we serve. As a purpose-led limited company, the money we generate is reinvested into the local healthcare economy, helping to strengthen services, support innovation and improve patient care.
You will join an organisation that understands NHS systems and values while giving experienced clinicians the opportunity to influence, develop and improve services.
Depending on the role, our benefits include access to the NHS Pension, structured learning and development, clinical leadership opportunities, career progression and genuine flexibility.
If you want to help build a clinically rigorous, compassionate and sustainable service, we would be pleased to hear from you.
Job description Job responsibilities
The post holder will provide operational leadership and management support outside of normal business hours, helping to ensure continuity of service delivery and an excellent experience for patients, clinicians and stakeholders.
Working Pattern: Up to 25 hours per week, worked across three days (Friday to Sunday), providing operational leadership and support throughout the out of hours service period.
Key responsibilities include:
Operational ManagementProviding expert operational support and guidance to colleagues and stakeholders.Supporting compliance with NHS, CQC, GDPR and contractual requirements.Identifying opportunities for service development and operational improvement.Supporting implementation of new systems, processes and service changes.Acting as a mentor and subject matter expert for operational colleagues.Leadership and People ManagementLine managing Operations Assistants and Senior Operations Assistants.Conducting supervision, appraisals and performance reviews.Supporting recruitment, induction and training activities.Allocating workload and ensuring resources are deployed effectively.Promoting a positive, supportive and high-performing team culture. Service DeliveryManaging stakeholder enquiries and communications professionally and efficiently.Supporting the use of clinical and operational systems including EMIS Web, ERS, Semble and workforce scheduling platforms.Ensuring accurate record keeping and data management.Coordinating workforce scheduling and operational service coverage.Supporting onboarding processes and system access for new staff.Quality and ImprovementSupporting audits, incident investigations and corrective actions.Identifying and implementing opportunities to improve service delivery.Working collaboratively with other departments to support organisational objectives.Maintaining high standards of confidentiality, governance and information security.
Person Specification
Who We’re Looking For Essential
Highly proficient in IT systems, able to navigate service platforms and digital tools with confidence. Detail-oriented, with strong analytical and problem-solving skills. An excellent communicator, able to engage with stakeholders and translate technical information into practical guidance. Proactive and adaptable, with the ability to identify operational challenges and contribute to solutions. Experienced in healthcare operations or service management, with an understanding of NHS frameworks and compliance requirements. Collaborative, able to work effectively across teams and with external partners. Committed to confidentiality and data security, ensuring patient and organisational information is handled responsibly. Demonstrated ability to lead, motivate, and develop a team Proactive and solution focused. Resilient under pressure. Committed to service excellence and continuous improvement. Collaborative and adaptable leader.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Vertis Health
Address 38 Kenilworth Close
Crabbs Cross
Redditch
B97 5JX
United Kingdom
Employer's website https://www.vertishealth.org.uk/ (Opens in a new tab)