About this role
Job summary
The role involves working directly with the practices and the multidisciplinary team within the PCN. The role is pivotal in ensuring all patients receive the best possible care and services from the GP Practices members.
The Care Coordinators role will support the member practices in coordinating all key activities including annual reviews, access to services, advice, and information, and ensuring health and care planning is timely, efficient, and patient-centered.
The role will include supporting digital initiatives such as increasing the uptake and use of the NHS App and includes responsibilities for the co-ordination of the patients journey through primary care.
Main duties of the job
1. Works within the primary care team, contributing to leadership of service evaluation and research to promote quality improvement activity.
2. Works with the Practices Patient Participation Group to support communication with the wider patient community.
3. Collaborates with other members of the team, patients and their carers when managing and coordinating care.
4. Uses healthcare technologies to optimise service delivery, patients access, and continuity of care
About us
Havering Marshalls PCN consists of four GP practices in Romford, totaling approximately 50,000 patients
North Street Medical Care, Romford
The New Medical Centre, Heath Park
Western Road Medical Centre, Romford
St. Edwards Medical Centre, Romford
Through the Additional Role Reimbursement Scheme (ARRS) the PCN has expanded traditional GP services by employing individuals to undertake various roles in order to provide more proactive, personalised and integrated care for patients registered at the four practices. Our ARRS team consists of Care Coordinators, Physiotherapists, Dietitian, Pharmacists, Pharmacy Technicians and Social Prescribers, as well as our leadership team which includes two Clinical Directors, PCN Manager, and Digitial & Transformation Lead.
Job description Job responsibilities
The Care Coordinator responsibilities include but are not limited to the following:
1. The focus of the role will be to provide admin support directly to GP practices within Marshalls PCN.
2. To work with the GPs and other primary care professionals within the practice to provide support for the call and recall of patients on long term condition registers for the Quality and Outcome Frameworks and Local Enhanced Services and PCN Directed Enhanced Services ensuring targets are met.
3. To support the practice in promoting Public Health Initiatives and Campaigns.
4. To actively support the practices activities around immunisations including the delivery of childhood immunisations, influenza and covid vaccination programs.
5. To support practices in the identification of carers. To signpost and provide support and information.
6. To support practices in contacting the hard-to-reach patients and those that do not respond to communications.
7. To support patients to utilise decision aids, help create single personalised care and support plans, in line with best practice.
8. To help people to manage their needs through answering queries, making, and managing appointments
9. To provide coordination and navigation with the aid of digital tools for people and their carers across health and care services. Including increasing the uptake and use of the NHS App and other applications to promote the practice and the additional roles and services being provided from practices.
10. To support the coordination and delivery of MDTs within the PCN.
Person Specification
Experience Essential
Must have some experience of working in general practice. Must have experience of either working in social care or acute community care Experience or understanding of co-ordinating an MDT in a health or social care setting Excellent organisational skills Excellent communication skills
Qualifications Essential
GCSE grade A-C in English & Maths
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Healthbridge Direct
Address 85 Western Road
Romford
RM1 3LS
United Kingdom
Employer's website https://www.healthbridgedirect.co.uk/ (Opens in a new tab)