About this role
As a Credit Representative, you will manage customer accounts and payments to ensure collection of outstanding accounts receivable and minimize company credit exposure along with providing customer support as needed.
Perform collection of past-due invoices for over-the-road fuel accounts; document customer activity and issues in collections software and Salesforce.Monitor and review daily receipts (multiple forms of payment) as well as draft returns, collect payments accordingly and timely activate/deactivate accounts to control credit exposure.Develop and maintain customer relationships ensuring timely response to customer needs including invoices, transaction details, troubleshooting declined transactions and other account specificsDevelop and maintain relationship with assigned sales representatives in order to take a partnership approach to collect balances and preserve/grow customer relationships through credit offerings (including, but not limited to, payment extensions as needed and credit limit increases within approved thresholds)Analyze customer trends and proactively take action to limit exposure by reducing credit terms and limits as needed, requiring security in the form of deposits and/or legal guarantees, and identifying related entities with multiple accountsWork with store reconcilers and third-party billing cards to help research manual re-bills and effectively communicate to sales/customerAssist cash applications team with applying customer payments and reconciliation efforts as neededIdentify inefficiencies and suggest automation to eliminate inefficienciesModel behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest levelEnsure all activities are in compliance with rules, regulations, policies, and proceduresComplete other duties as assigned High school diploma or equivalent certificate requiredBachelor’s degree in business or related field preferredMinimum one year work experience requiredExcellent analytical, critical thinking, and organizational skillsStrong attention to detailExcellent written and oral communication skillsAbility to make decisions and work with minimal supervisionAbility to set priorities, multitask, meet deadlines, and resolve problems with a high sense of urgency This position requires candidates to be legally authorized to work in the United States without employer sponsorship.Travel required less than 5%General office work requiring sitting or standing for long periods of timeNation-wide Medical Plan/Dental/Vision401(k) and Flexible Spending AccountsEmployee Fuel DiscountAdoption AssistanceTuition ReimbursementWeekly PayAll your information will be kept confidential according to EEO guidelines