About this role
The purpose of this job is to respond to call center incoming calls and emails ensuring a superior guest experience
Essential Functions
Respond to all incoming phone calls and emails received by the Guest Services department resulting in resolution or escalationAccept parking reservations and process payment for various services offeredMaintain a working knowledge of all policies and procedures within the Guest Services department as well as others departments within the companyMaintain knowledge of all services offered at company Travel CentersMaintain working knowledge of all company software aligned with guest or team member needsModel behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest levelEnsure all activities are in compliance with rules, regulations, policies and proceduresComplete other duties as assigned Qualifications
High school diploma or equivalent certification requiredExperience in retail operations or call center preferredIntermediate Microsoft Office skillsBi-lingual in Spanish preferredAbility to manage negative guest sentiment while maintaining a positive and high-energy work environmentAbility to handle difficult issues and complaints while exemplifying guest serviceProblem solving skillsWritten and verbal communication skillsStrong guest service skills and the ability to exhibit empathyAbility to adapt to change and willingness to take on new tasksStrong interpersonal skillsChampion changeDemonstrate a passion for delivering a positive customer experienceDemonstrate professionalism and expertise in an ever-changing environment Nation-wide Medical Plan/Dental/Vision
401(k) and Flexible Spending Accounts
Employee Fuel Discount
Adoption Assistance
Tuition Reimbursement
Onsite Gym and Cafeteria
Weekly Pay
All your information will be kept confidential according to EEO guidelines