About this role
The Analyst I, Retail Technology job is to provide ongoing support and maintenance of the
company’s retail technology systems.
1. Investigate escalated issues by gathering and analyzing additionalinformation2. Support retail systems hardware and software including point of sale(POS), inventory, cash office, fueling, loyalty, and quick service restaurants(QSR)3. Test new versions of retail software and coordinate installation in stores4. Coordinate with all departments regarding accuracy of polling and datacapture, and rekeying of missed sales transactions5. Conduct second level support in troubleshooting and resolving all retailsystem issues escalated by internal business partners6. Collaborate with Retail Technology Analyst II and Senior Retail TechnologyAnalyst to identify and resolve bugs and issues, and introduce newfunctionality7. Test new business requirements within the retail system environment8. Maintain test software and hardware environments9. Maintain deployment software, maintenance, patching, and trainingdocumentation10. Create maintenance of operating system (OS) image11. Manage deployment of OS updates and security requirements12. Model behaviors that support the company’s common purpose; ensureguests and team members are supported at the highest level13. Ensure all activities are in compliance with rules, regulations, policies, andprocedures.14. Ability to work unsupervised for extended periods15. Complete other duties as assigned. This position requires candidates to be legally authorized to work in the United States without employer sponsorship now or in the futureHigh school diploma or equivalent certification requiredBachelor's degree or equivalent experience preferably related to computer science and technology preferredMinimum one year experience with POS systems and second level supportin identifying and troubleshooting system issues preferredWorking knowledge of Microsoft Windows including Microsoft OfficeWorking knowledge of retail store software systemsWorking knowledge of Microsoft SQL Server Express and ability to scriptSQL queries preferredWorking knowledge of coding languages such as .NET, VB, etc. preferred Travel Travel required less than 10%
Physical Requirements & Working Conditions
• Lift up to 50 pounds
• Lift and move POS and other hardware as necessary
• Sit or stand for long periods of time
• Work flexible hours in system critical situations
• Provide on call support after hours and weekends