About this role
J.M. Huber Corporation is one of the largest privately held, family-owned companies in the United States. Established in 1883, we are a diversified, global supplier of specialty and commodity chemicals, hydrocolloid solutions, engineered wood products and natural resources to customers spanning a wide variety of industries.With approximately $3 billion in sales and 4,000 employees worldwide, we have a material presence in more than 20 countries. Position Summary The Supply Chain Coordinator (Warehouse & Customer Care) supports end-to-end supply chain operations for the HSM Marble Falls manufacturing site by managing MRO warehouse activities and serving as a key point of contact for customer care. This role helps ensure the safe and efficient flow of materials, accurate inventory and system data, availability of critical maintenance and operating supplies, and proactive customer communication to support plant reliability, customer service, and operational excellence. Principal Duties & Responsibilities Warehouse, Inventory & Logistics Operations • Execute shipping, receiving, storage, order picking, packing, and inventory-control processes for the MRO warehouse. • Maintain inventory accuracy through cycle counts, stock reconciliation, variance investigation, and accurate part-number/material-master data. • Coordinate reviews of excess, obsolete, and slow-moving inventory with Operations, Maintenance, and Procurement. • Support inventory optimization to balance material availability, service requirements, working capital, and operational needs. • Ensure warehouse activities comply with site safety requirements, procedures, and warehouse best practices. Manufacturing & Maintenance Support • Coordinate critical maintenance and operating material requirements with Maintenance, Production, Procurement, and Planning to support plant operations and minimize disruptions. • Coordinate materials for planned shutdowns, major maintenance activities, and site projects as needed. • Identify and escalate shortages, supplier delays, inventory issues, and other risks affecting plant reliability or material availability. Customer Care & Order Management • Serve as the primary contact for customer inquiries regarding orders, shipments, product availability, and order-related issues. • Provide timely, accurate updates on order status, delays, shipment issues, and resolution activities. • Process customer orders, returns, credits, and chargebacks in accordance with established procedures. • Coordinate resolution of order discrepancies, shipment issues, and service concerns with Transportation, Production, Planning, Sales, and other stakeholders. • Monitor order fulfillment and proactively communicate risks affecting customer commitments or on-time delivery. Supply Chain Systems, Reporting & Coordination • Manage inventory transactions, material movements, and data accuracy in SAP or designated systems. Monitor supplier orders, analyze reports, and resolve receiving and invoice discrepancies with accounting. • Support continuous improvement across supply chain, warehouse, inventory, logistics, and customer-care processes. • Assist with laboratory activities and other operational responsibilities as assigned by the supervisor based on business needs and priorities. Specialized/Technical Knowledge or Required Skills • Bachelor’s degree in supply chain, business, logistics, or related field preferred. Candidates with significant relevant experience and other educational backgrounds will also be considered. • Relevant experience in supply chain, warehouse operations, inventory control, logistics, customer care, order management, manufacturing operations, or a related field. Equivalent experience gained through internal Huber assignments, military service, technical training, or other transferable operational experience will be considered. • Experience in a manufacturing, industrial, chemical, minerals, or process-based operating environment preferred. • Working knowledge of warehouse operations, inventory-management principles, material planning concepts, order management, and procure-to-pay processes. • Working knowledge of SAP or a comparable ERP system, including inventory transactions, goods receipts, transfers, adjustments, and data maintenance. • Ability to analyze inventory, supplier, warehouse, and customer-service data; identify trends and variances; and support sound operational decisions. • Strong attention to detail, data accuracy, documentation, and objective problem-solving skills. • Excellent verbal and written communication skills when working with internal and external customers, suppliers, and cross-functional partners. • Ability to prioritize a varied workload, manage multiple tasks, and work independently across functional lines while escalating risks appropriately. • Proficiency in Microsoft Word and Excel and aptitude for learning warehouse, ERP, and supply chain technologies. • Demonstrated commitment to safe work practices, integrity, respect, customer service, collaboration, and continuous improvement. Key Competencies J.M. Huber Corporation is an EEO employer. Pre-employment drug screening is required. Killeen, Texas