About this role
Job Summary The Hospitality Services Agent delivers direct passenger assistance and hospitality services , supporting smooth passenger movement and service quality across airport facilities. Job Responsibilities 1 Passenger Assistance & Hospitality Delivery Provide courteous and professional assistance to passengers across hospitality touchpoints. Service Standards Compliance Deliver services in line with defined hospitality and airport standards. Operational Safety Awareness Adhere to safety, access, and security procedures while delivering services. Customer Issue Resolution Support resolution of passenger issues and escalate when needed. Service Area Readiness Ensure hospitality areas remain clean, orderly, and service‑ready. Operational Communication Coordinate with supervisors and operations on service needs. Job Responsibilities 2 Additional Responsibilities 3 Job Knowledge & Skills Customer Service Excellence Understanding of professional service behaviours. Airport Passenger Environment Awareness Knowledge of airport processes and passenger movement. Safety & Security Awareness Basic understanding of airport operational rules. Communication Skills Clear and courteous interaction with passengers. Service Discipline Ability to work reliably under shift and volume pressure. Job Experience 3–5 years in customer service or hospitality roles.Experience in public‑facing environments.Airport experience is an advantage. Competencies Agility Hospitality Operations L2 Hospitality Operational Leadership L2 Hospitality Risk & Compliance Oversight L2 Passenger Flow Management L2 Port / Cargo / Guest Interface L2 AI Fluency Leadership_321977503 Quality_321977507 Resilience Education Secondary High School in Hospitality or any related field