About this role
Salary: $80,000 - $81,000 Other Forms of Compensation: bonus What makes FLIK click What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions. We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish. Job Summary The Workplace Ambassador Area Manager is an internal client-facing leader responsible for operational oversight, service consistency, and effective collaboration across workplace, facilities, technology, life safety, badge access, and vendor teams. The Area Manager supports assigned locations and ambassador teams both onsite and remotely, ensuring that daily operations, employee engagement, shared workspace practices, policy compliance, and issue resolution are managed with urgency and care. Reporting to the Workplace Ambassador Program Manager, this role equips supervisors and site teams to deliver an exceptional workplace experience. The Area Manager also uses feedback and operational metrics to identify trends, strengthen performance, improve processes, and support consistent execution across locations. Key Responsibilities: Operational Leadership & Service Delivery Lead Workplace Ambassador operations across assigned locations, providing visible, approachable, and solutions-oriented leadership onsite and remotely. Partner with program, contract, and area managers to deliver Workplace Ambassador initiatives, projects, and budgets. Ensure supervisors and site teams effectively manage daily operations, floor walks, employee engagement, service recovery, and issue resolution. Maintain consistent procedures for employee support, shared desks, meeting rooms, workplace issues, engagement activities, and policy compliance. Monitor events and in-office activities to support employee and guest satisfaction and timely problem resolution. People Leadership & Team Development Recruit, hire, onboard, train, coach, and retain team members who demonstrate strong hospitality and service skills. Mentor supervisors and site teams, provide day-to-day HR guidance, and support performance management and professional development. Advise supervisors on operational challenges and escalate significant concerns to program leadership or the Wells Fargo client, as appropriate. Maintain a strong working knowledge of Workplace Ambassador, Supervisor, and related support roles to reinforce clear accountability and consistent execution. Workplace Experience & Employee Support Support new hires, relocating employees, and employees using flexible or shared workspaces. Promote workplace engagement and community by partnering with supervisors, site leaders, and coordinators on employee activities. Gather feedback on flexible seating and the overall workplace experience, then communicate themes and recommendations to appropriate stakeholders. Address employee and client inquiries tactfully, professionally, and confidentially in accordance with company policies. Issue Resolution & Cross-Functional Partnership Partner with facilities, technology, life safety, badge access, vendors, and other support teams to resolve workplace issues promptly. Ensure service issues are recorded in the appropriate system, assigned for follow-up, and monitored through resolution. Maintain meeting room standards and coordinate corrective action for room, technology, and audiovisual maintenance issues. Build trusted stakeholder relationships through responsive communication, clear ownership, and effective follow-through. Performance, Compliance & Continuous Improvement Review monthly metrics, identify trends, and recommend improvements to service delivery, employee experience, ticket resolution, compliance, and program consistency. Monitor compliance with workplace, clear desk, neighborhood seating, and related policies, coordinating resolution of concerns when needed. Identify cost-saving and operational-efficiency opportunities while maintaining high service standards. Lead, manage, or provide subject-matter expertise for projects and initiatives that improve workplace operations. Qualifications: 3+ years of operations experience. 3+ years of experience coordinating project activities and resources. 2+ years of operations leadership experience; experience managing remote teams is preferred. 3+ years of customer service experience with demonstrated hospitality and service skills. Proficiency in Microsoft Office, including Excel, Word, PowerPoint, and Outlook. Excellent verbal and written communication skills, including the ability to present to audiences in person and virtually. Advanced ability to prioritize tasks, review work for quality, and manage moderately complex issues and projects independently. Demonstrated adaptability, sound judgment, and effectiveness when working with operations staff, peers, and next-level managers. Experience in workplace operations, office services, facilities support, scheduling, or ticketing systems. Background in hospitality, communications, employee engagement, event planning, or customer experience. Experience supporting flexible seating, shared desks, meeting rooms, or workplace policy compliance. Experience analyzing operational metrics to identify trends, service opportunities, and process improvements. Ability to travel to assigned locations as needed, up to 25%. Apply to Flik today! Flik is a member of Compass Group USA Click here to Learn More about the Compass Story Associates at Flik Hospitality are offered many fantastic benefits. Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Paid Parental Leave Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ Applications are accepted on an ongoing basis. Flik maintains a drug-free workplace. Req ID: 1581563 Flik Hospitality Group JEANNE M LANE [[req_classification]]