Sr. IS Technician @ TEKsystems

Sr. IS Technician / Senior Desktop Support Analyst Job DescriptionThis role provides on-site Senior-level desktop and infrastructure support for an international law firm's Silicon Valley office of approximately 100 users. The Sr. IS Technician delivers first and second-level technical support, maintains local office systems and applications, and supports the local area network and related technologies. The position focuses on resolving hardware and software issues, supporting conference rooms and audio-visual systems, and enabling secure remote access for users across multiple California offices. Occasional travel to other offices within California is required.Responsibilities

• Provide first and second-level customer support for all information systems issues, using the Incident Management System (IMS) to log, assign, track, and resolve tickets in a timely and professional manner. • Support approximately 100 users in the Silicon Valley office with issues involving Windows 11, Office 365, VPN, mobile devices, Intune, Zoom, laptops, printers, and other hardware and software technologies. • Configure, test for quality assurance, deploy, and support computers, smartphones, printers, and other firm-provided hardware, ensuring all devices meet firm standards and performance expectations. • Record and maintain accurate information on all hardware assets in the Asset Management System (AMS), documenting changes, moves, additions, and decommissions. • Support telecom and voicemail moves, adds, and changes, coordinating with relevant teams to ensure minimal disruption to users. • Provide setup, monitoring, and troubleshooting for conference rooms and audio-visual equipment, including Zoom and other web conferencing solutions, to support meetings, presentations, and events. • Support remote access and remote computing solutions for non-firm computers, tablets, and smartphones, including Citrix, Outlook Web Access, secure email, virtual machines, VPN, and other solutions as they are introduced. • Deliver IS orientation and basic technology training for new hires, ensuring they understand firm-standard tools, systems, and support processes. • Learn, adopt, and support new technologies introduced by the firm, maintaining up-to-date knowledge to provide effective end-user support. • Participate in IS meetings and conference calls as required, sharing local insights and collaborating with broader IS teams to improve services and processes. • Provide on-call and after-hours assistance for the local California offices, responding to urgent issues and ensuring continuity of service. • Identify, document, and maintain office-specific IS procedures and solutions in the IS Knowledgebase to promote consistency and knowledge sharing. • Travel occasionally to other California offices to deliver on-site support, perform deployments, assist with projects, and address local technology needs. • Communicate clearly and courteously with attorneys, staff, and other internal clients in person, by email, and by phone, providing updates and explanations that are easy to understand. • Collaborate effectively with other IS team members and practice areas to resolve complex issues, escalate when appropriate, and ensure a seamless support experience. • Contribute to a collaborative, inclusive, and respectful work environment by demonstrating strong interpersonal skills, active listening, and effective verbal and written communication. Essential Skills

• At least 35 years of desktop support experience in corporate environments, providing first and second-level support to end users. • Minimum 2+ years of professional experience within a fast-paced, high-pressure professional services environment. • Strong knowledge of Microsoft Windows operating systems, including Windows 11. • Strong knowledge of Microsoft Office and Office 365, including common productivity applications and their support. • Experience supporting mobile devices and smartphones, including configuration, troubleshooting, and mobile management. • Hands-on experience with Intune for device management and support. • Proficiency with Zoom and other web conferencing tools, including setup and troubleshooting for meetings and events. • Experience supporting laptops, desktops, printers, and related hardware in a corporate environment. • Experience supporting conference rooms and audio-visual systems, including room setups, displays, audio, and connectivity. • Solid understanding of TCP/IP networks and network security concepts sufficient to support end users and diagnose connectivity issues. • Experience with Citrix, VPN, document management systems, and web applications in a business environment. • Strong troubleshooting skills for Windows OS, Office 365, mobile devices, Intune, Zoom, hardware, laptops, and printers. • Excellent customer service skills, with a demonstrated ability to respond professionally, thoroughly, and courteously to internal and external clients. • Strong verbal and written communication skills, with the ability to explain technical issues clearly to non-technical users. • Interpersonal skills necessary to work effectively with a diverse group of clients, attorneys, and staff, providing support with tact and courtesy. • Ability to communicate effectively with customers and upper management and to develop and maintain strong working relationships with IS colleagues and practice areas. • Strong analytical and problem-solving abilities, particularly in high-pressure situations where quick and accurate decisions are required. • Commitment to professionalism, including ethics, accountability, critical thinking, adaptability, initiative, and reliable attendance and punctuality. Additional Skills and Qualifications

• Bachelors degree (BA/BS) with a strong academic background is preferred. • Alternatively, a technical school certificate or equivalent education combined with at least 5 years of experience in the IT support field. • Experience in a legal environment or law firm setting is a plus. • Experience with document management systems, particularly in professional services environments. • Knowledge of Apple operating systems and virtual machine technologies is a plus. • Experience working within a fast-paced, high-pressure professional services or similar environment. • Demonstrated client service mindset, consistently projecting a positive image of the organization. • Proven ability to work as part of a team, collaborating with colleagues to achieve shared goals. • Demonstrated diplomacy and tact when handling difficult or sensitive interpersonal situations. • Ability to influence others constructively by sharing information, demonstrating commitment, and supporting ideas and initiatives. • Motivation to pursue ongoing learning and professional development to expand technical and professional knowledge. Work EnvironmentThis is a fully on-site role based in Redwood City, California, supporting a Silicon Valley office of approximately 100 users within a high-pressure legal firm environment. The position follows a standard 35-hour work week, with shifts typically running either 9:00 a.m. to 5:00 p.m. or 9:30 a.m. to 5:30 p.m., and includes occasional on-call and after-hours responsibilities to support critical issues. You will work primarily in an office setting equipped with modern technology, including Windows 11 workstations, Office 365, VPN, mobile devices, Intune, Zoom, conference room systems, audio-visual equipment, laptops, and printers. The role involves frequent interaction with attorneys, staff, and IS colleagues, and may require occasional travel to other California offices to provide on-site support. The pace is fast and expectations are high, with a strong emphasis on responsiveness, reliability, and professionalism in all user interactions. Job Type & LocationThis is a Contract to Hire position based out of Redwood City, CA. Pay and BenefitsThe pay range for this position is $35.00 - $40.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Contract to Hire position based out of Redwood City, CA. Application DeadlineThis position is anticipated to close on Oct 28, 2026. Workplace TypeThis is a fully onsite position in Redwood City,CA.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.