About this role
Job Title: Primary Care Medical Front Desk ReceptionistJob DescriptionThis role serves as the first point of contact for patients, families, and visitors in a primary care outpatient setting. The Primary Care Medical Front Desk Receptionist greets patients in person and by phone, manages appointment scheduling, supports insurance and payment processes, and ensures a welcoming, organized, and efficient reception area. The position requires strong customer service skills, attention to detail, and the ability to work collaboratively with providers, technologists, and leadership to support high-quality patient care and build long-term patient relationships. Responsibilities • Greet patients, customers, and family members in person and by phone in a courteous, professional, and timely manner. • Ensure patients arrive according to their scheduled appointment times and update arrival times in the system when necessary. • Schedule and reschedule all exams and appointments accurately and efficiently. • Offer and assist patients with completing questionnaires and forms based on their scheduled procedures. • Demonstrate proficient knowledge and understanding of insurance processes to support patient registration and billing. • Collect patient co-pays and outstanding balances accurately and securely at the time of service. • Work to resolve all customer issues regardless of the source of the problem by identifying the concern and mobilizing appropriate resources to address it. • Maintain reception and patient waiting areas free of unnecessary clutter and debris to promote a clean, safe, and welcoming environment. • Stock the reception area with necessary supplies and ensure materials are readily available for daily operations. • Maintain a consistent level of productivity by organizing tasks in an efficient and prioritized manner. • Communicate proactively and clearly with provider offices, technologists, and leadership to support smooth patient flow and address operational needs. • Use practice management and electronic systems, including athena, to manage appointments, patient information, and insurance verification. • Provide professional, courteous customer service in all interactions with patients, families, and colleagues. • Contribute positively as a team player by supporting coworkers and fostering a collaborative work environment. Essential Skills • High school diploma or GED. • Customer service experience, preferably in a healthcare or medical office setting. • Proficient knowledge and understanding of insurance processes and terminology. • Ability to perform appointment scheduling accurately and efficiently. • Familiarity with medical terminology. • Ability to verify insurance and support insurance-related workflows. • Tech-savvy with the ability to learn and use electronic systems such as athena and other medical software. • Strong interpersonal and communication skills, both in person and by phone. • Reliable and dependable work habits, including consistent attendance and punctuality. • Ability to organize tasks efficiently and maintain a consistent level of productivity. • Personable demeanor with strong customer service skills. • Ability to work effectively as a team player in a clinical environment. Additional Skills & Qualifications • Insurance knowledge is a plus, including familiarity with insurance verification and coverage requirements. • Experience working in a primary care or outpatient setting is beneficial. • Ability to build rapport and long-term relationships with patients seen on a recurring basis (e.g., quarterly or biannually). • Willingness and ability to learn new systems, processes, and workflows. • Comfort working in a large, multi-location organization with opportunities for future growth and internal mobility. • Strong problem-solving skills with the ability to identify issues and coordinate appropriate resources to resolve them. Work EnvironmentThis position is based in an outpatient primary care office that focuses on building long-term relationships with patients who are often seen on a recurring basis, such as quarterly or biannually. The work schedule is primarily Monday through Friday from 9:00 a.m. to 5:00 p.m., with additional hours on Saturdays from 9:00 a.m. to 2:00 p.m. The environment is collaborative and supportive, with staff and providers working closely together to deliver high-quality patient care. The role involves extensive interaction with patients at the front desk and over the phone, frequent use of medical office software and systems such as athena, and regular coordination with provider offices and technologists. The reception and waiting areas are maintained as clean, organized, and stocked spaces to support a professional and welcoming atmosphere. Job Type & LocationThis is a Contract to Hire position based out of Manalapan, NJ. Pay and BenefitsThe pay range for this position is $21.00 - $23.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Contract to Hire position based out of Manalapan, NJ. Application DeadlineThis position is anticipated to close on Oct 21, 2026. Workplace TypeThis is a fully onsite position in Manalapan,NJ.About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.