About this role
DHL Group the logistics provider of the world with over 580,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People. Improving Lives. We provide challenges and opportunities for personal and professional development, we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain. ITDS - International Training and Development Services ITDS is an internationally diverse department focused on Learning & Development and Support solutions for our DHL Group colleagues. Professionalism and customer-centricity are our main driving forces. Using these attributes, we can help you find, create, and implement the best solutions for your business environment. Our years of internal DHL experience and knowledge of the business across all Divisions, make us the perfect choice for your L&D needs. We are looking for an immediate, full-time, permanent position in APAC at Petaling Jaya, Malaysia. Job Purpose: As Senior Associate – HR Operations within ITDS GLEM, you will coordinate and support global learning events from preparation through delivery and follow-up. Based in our Shared Service Center in Petaling Jaya, you will work closely with participants, facilitators, suppliers, and internal stakeholders to ensure virtual and in-person events run smoothly. German language skills are essential, as you will support German-speaking stakeholders and participants alongside English-speaking audiences. In this role, you will be expected to work independently, take ownership of day-to-day delivery, maintain strong stakeholder contact, and ensure a high level of operational accuracy Your tasks: Learning Event Coordination • Set up and coordinate global classroom and online learning events using DHL Group’s learning management system. • Prepare and distribute invitations, pre-work materials, event details, and participant communications. • Coordinate event logistics, including meeting rooms, accommodation, hospitality, training materials, and other operational requirements. • Respond to participant and stakeholder inquiries in a timely, accurate, and service-oriented way using HR Case Management. Virtual and On-Site Event Support • Act as technical producer during virtual learning sessions, supporting facilitators with (technical) setup, delivery, and live troubleshooting. • Monitor attendance, follow up where needed, and help ensure a professional online participant experience. • Provide on-site coordination for in-person events, including logistics, materials, venue readiness, and participant support. • Monitor hotel and venue service quality and resolve or escalate issues to protect the event experience. Supplier, Financial, and Data Handling • Liaise with external vendors and support compliance with frame contracts and agreed service standards. • Track and process invoices accurately to support timely payment and financial transparency. • Maintain supplier records, evaluation outcomes, training data, and relevant documentation in the required systems. • Support Controlling in resolving supplier- and customer-related queries. • Contribute to management reporting on costs, participation, quality metrics, and forecasted versus actual session planning. Stakeholder Support and Continuous Improvement • Act as a clear and reliable contact for training-related inquiries from stakeholders, participants, and facilitators. • Provide practical guidance and relevant information to support smooth event preparation and delivery. • Participate in continuous improvement initiatives and contribute ideas to improve processes, service delivery, and business partner satisfaction. Material Coordination • Ensure required materials are available, prepared, ordered, and replenished for classroom sessions. • Maintain an organized storage system for training supplies, consumables, reusable items, and missing materials. • Coordinate with vendors on the production, ordering, warehousing, and delivery of training materials. • Address facilitator requests related to training materials promptly and effectively. • Align timelines and logistics with regional program managers, business colleagues, printing suppliers, and logistics providers. Your profile: • Fluent verbal and written communication in English and German. Education & Experience • Vocational, specialized, or technical education in Business Administration, Event Management, Human Resources, or a related field. • 1–2 years of experience in a similar role. We offer: • Great opportunity to work for the biggest logistics company in the world • International and virtual environment • Flexibility and great opportunity to learn • Tempting Compensation and benefits DHL Group is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. If this is something you would like to do, don’t hesitate and start your application.