About this role
MAPP is the UK’s leading specialist in commercial property and asset management, with over £30bn+ of property under management for a wide range of UK and overseas fund managers, REITs and property owners. We believe property management can be a force for good. That’s why we focus on making buildings work — not just for profit, but for people and the planet too. Through our Property Management framework, we help clients and occupiers navigate a rapidly changing landscape, delivering a fully integrated and genuinely holistic approach. In February 2022, MAPP acquired RE-DEFINED to broaden the offer and resources required to scale in the fast-moving Flex industry. RE-DEFINED operates flex workspaces within a variety of clients buildings. Services range from design and build to marketing and lettings, and of course pure operations; onboarding occupiers and delivering great services to occupiers, their staff and guests. While RE-DEFINED operates in many MAPP managed buildings, it also operates in those with other property managers in place, and as a result RE-DEFINED is growing rapidly, and we are hiring! Most job descriptions read like a recipe without showing you what the finished dish should look like. We’d rather give you a clear picture of who we are, how we work, and the kind of person who thrives at MAPP and RE-DEFINED. If this role excites you and you think you could make a difference here, we’d encourage you to apply — even if you don’t tick every box. We’re interested in people who want to do meaningful work, add real value, and be rewarded for their efforts in a genuinely great place to work. MAPP is an equal opportunities employer. All applicants must have the legal right to work in the UK by the start date of employment. MAPP does not provide immigration sponsorship. Title : Community Manager - London Team : RE-DEFINED/Flex Who Does This Role Report Into? Regional Manager Role Summary / Purpose and Scope As an Community Manager for RE-DEFINED, you will take charge of a new exciting and expanding portfolio of flex spaces across multiple buildings on The Portman Estate, known as Portman WorkWell. This is not just a traditional Community Manager role — it’s a unique opportunity to combine operational leadership with a strong customer-centric focus. You’ll become the main point of contact for occupiers and property managers across the portfolio, ensuring smooth operations, strong relationships, and a service that exceeds expectations. In this role, you will serve as the Community Manager, working closely with the Regional Manager, and other key team members. Your responsibilities will span managing daily operations, overseeing building performance, ensuring compliance, and driving customer satisfaction across all the spaces you manage. As an Community Manager, you’ll be entrusted with the entire lifecycle of occupier engagement, from their initial onboarding to maintaining their satisfaction as long-term tenants. You’ll play an instrumental role in ensuring that each building operates efficiently and remains a vibrant, high performing space for its occupants. This is your opportunity to make a lasting impact on the success and growth of RE-DEFINED while managing the people, spaces, and relationships that make it all possible