About this role
This role consists of managing a defined group of existing customers, building relationships with them, keeping retention and upselling additional software through remote selling. This is a fast-paced role and the ability to prioritise and organise is key to succeeding. Customer Relationship Management Manage and maintain relationships with approximately 300 volume customers. Respond promptly to customer enquiries and requests, ensuring high levels of customer satisfaction. Sales Management Upsell functionality to your assigned customers. Respond to inbound enquiries and marketing campaigns to increase customer spend. Account Planning and Strategy Develop medium to long-term sales plans to grow the customer base. Prepare and present sales forecasts and performance reports to senior management. Problem Resolution Address and resolve customer issues promptly, ensuring high-quality customer service. Liaise with internal departments to ensure customer needs are met effectively and efficiently. Sales Administration Maintain accurate records of customer interactions and sales activities. Prepare sales artifacts and quotations throughout the sales process. Ensure forecasting accuracy and manage pipeline through CRM use. Manage and orchestrate the customer enquiries inbox.