About this role
The Senior Salesforce Administrator is a key member of the BRM Salesforce Platform Engineering function, responsible for the day-to-day administration, configuration, controlled change and operational health of CFC’s Broker Relationship Management platform. Working closely with the BRM Technical Lead, Product Owner, AppOps, Architecture, Data and delivery partners, the role translates approved business requirements into secure, scalable and supportable Salesforce solutions. The role provides senior hands-on capability across Financial Services Cloud, platform automation, access governance, environment management, release delivery and complex technical investigation. This role supports CFC’s transition to an internally owned operating model by reducing reliance on external suppliers, strengthening platform knowledge and ensuring that BRM changes are traceable, tested, documented and delivered through governed engineering and release processes. You’ll take ownership of the day-to-day administration, configuration and continuous improvement of the Salesforce BRM platform, helping ensure it remains secure, scalable and effective as the business evolves. Key responsibilities will include: Delivering Salesforce enhancements and fixes from initial design through to testing, deployment and post-release support. Managing Salesforce environments, sandboxes, security and user access across development, QA, UAT and production. Troubleshooting complex platform issues across automation, configuration, permissions and integrations. Partnering with Product, business and QA teams to refine requirements and successfully deliver change. Contributing to technical design decisions across data, automation, security and platform scalability. Maintaining clear technical documentation and championing reusable, configuration-first solutions.