About this role
The Project Manager is responsible for managing billable customer projects from startup through closure, achieving measurable customer satisfaction and business outcomes. This role works directly with clients, internal delivery teams, practice leaders, vendors, and other stakeholders to ensure project deliverables align with approved scope, schedule, budget, acceptance criteria, and client objectives. The Project Manager provides disciplined governance, proactive communication, financial oversight, risk management, and issue resolution across multiple concurrent technology services engagements. Manage customer projects from startup through closure using established PMO methodology, internal tools, and required governance processes. Confirm project objectives, scope, deliverables, milestones, acceptance criteria, roles, and responsibilities with internal and external stakeholders. Develop and maintain project plans, schedules, forecasts, status reports, meeting records, and required project documentation. Lead client-facing kickoff, progress, governance, and closeout meetings; communicate timely and accurate project information to stakeholders. Maintain RAID logs, including risks, issues, actions, and decisions; assign owners, monitor due dates, remove obstacles, and escalate concerns as appropriate. Coordinate and manage the activities of internal teams, external partners, vendors, and customer resources across projects involving multiple technologies, resources, or locations. Manage simultaneous engagements and competing requests while maintaining focus on scope, schedule, budget, quality, and customer expectations. Monitor project financials, billings, revenue, margin, resource consumption, and forecasts; provide accurate updates to management and address variances. Manage scope against the applicable statement of work and ensure out-of-scope requests are documented and addressed through the appropriate change control, change order, or event notice process. Hold project team members accountable for commitments, deliverable quality, time entry, and adherence to project and quality-management processes. Obtain required approvals and signoffs, oversee delivery and review of project assets, and complete administrative and operational closure activities. Use ServiceNow and other approved enterprise platforms to maintain current project, portfolio, financial, resource, and status information. Contribute to the ongoing development of PMO processes, procedures, templates, delivery standards, and continuous-improvement initiatives. Support customer relationship management and business development activities by serving as a professional, trusted project delivery advisor.