About this role
Empowering organisations to achieve their highest potential. At ISOQAR, we draw on our experience, knowledge, and ambition to empower organisations to achieve their highest potential. As a UKAS-accredited certification body , we conduct audits against ISO standards and issue ISO certifications. Through a portfolio of progressive solutions, including ISO certification, training, and consultancy, we work with customers to strengthen their businesses, all delivered by our in-house experts. The Compliance Lead plays a key role in maintaining and improving ISOQAR’s compliance framework, helping ensure our certification activities meet accreditation, regulatory and internal requirements. Working closely with the Director of Risk & Compliance and teams across the business, you’ll coordinate audits, accreditation assessments, corrective actions, competence management and compliance reporting, while supporting certification schemes and business development projects. Compliance Framework & Management System Support the day-to-day operation and continuous improvement of ISOQAR’s compliance framework and management system. Maintain and develop compliance policies, procedures, guidance and records. Review process and documentation changes for compliance, accreditation and impartiality considerations. Provide practical guidance to colleagues on certification and conformity-assessment requirements. Identify and escalate significant compliance risks, control weaknesses or potential breaches. Internal Audit & Assurance Support the delivery of a risk-based internal audit programme. Plan, conduct and report on internal audits, identifying nonconformities, risks and improvement opportunities. Review root-cause analysis and corrective actions, monitoring progress through to effective closure. Analyse audit findings to identify recurring or wider compliance issues. Accreditation Assessments Coordinate preparation for accreditation and external assessments. Collate and review documentation, records and supporting evidence. Participate in assessments and coordinate responses to assessor queries and findings. Track corrective actions and evidence through to acceptance and closure. Competence Management Coordinate and continually improve ISOQAR’s competence framework. Support the development and review of competence criteria, learning materials and assessments. Help ensure auditor, reviewer and decision-maker approvals are supported by appropriate evidence. Analyse competence information to identify learning needs and areas for improvement. Work with technical and operational teams to support consistent competence decisions. Scheme & Product Support Support the governance of allocated certification schemes, initially including ISO 9001. Monitor changes to standards, accreditation criteria and scheme requirements. Coordinate updates to processes, training and documentation where required. Support competence management for colleagues working across allocated schemes. Provide compliance input into new products, schemes and wider business-change projects. Impartiality, Complaints & Appeals Coordinate compliance and impartiality forums, including supporting documentation, actions and reporting. Review potential impartiality risks and support appropriate controls. Coordinate or undertake investigations into escalated complaints, appeals and compliance concerns. Ensure investigations are evidence-based, appropriately documented and escalated where required. Identify trends and recurring themes across complaints, appeals and compliance concerns. Reporting & Stakeholder Support Maintain compliance dashboards, action trackers and management information. Prepare compliance data and insights to support management review and planning. Monitor the completion and effectiveness of compliance actions. Deliver briefings and training on compliance requirements and changes. Build strong relationships across technical, operational, commercial and international teams. Provide constructive challenge where activities may create compliance, accreditation or impartiality risks.