About this role
Job summary
To be part of the clerical team in Radiology, making appointment bookings, and dealing with patients mainly by telephone and sometimes in person. You will be expected to do general reception duties as required.
To ensure all patients receive the highest customer care and all staff and patients visiting the radiology department are dealt with professionally.
The post holder will be based on the Epsom Hospital site in the Radiology Diagnostic Booking Centre; however, some flexibility is necessary to attend St Helier as and when management requires it. The role is full-time Monday - Friday.
Main duties of the job
We have a vacancy for self motivated and hard working individual to carry out administrative and clerical duties in the Radiology department based at Epsom Hospital
The position involves appointment bookings and occasional reception duties, dealing with patients both in person and by telephone.
The successful applicant will need to have excellent communication skills with knowledge of IT and keyboard skills.
Experience of appointment booking and reception duties is desirable although full training will be given
The role is interesting and varied and candidates must be keen to learn, enjoy a challenge and have the ability to work collaboratively in a large team.
About us
St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey.Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).
After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.
Job description Job responsibilities
Please see the attached supporting job description and person specification document, which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.
The recruiting team reserve the right to close this advertisement early once applications reach the maximum limit.
Person Specification
Qualifications Essential
Good level of general education
Experience Essential
Ability to communicate effectively with all levels of staff, professionals & patients Experience of dealing with public
Knowledge Essential
Basic keyboard skills Good organisational skills Ability to work methodically Ability to use own initiative Be able to maintain confidentiality Good telephone manner
Desirable
Experience with Soliton Experience with IPM Ability to work without supervision
Personal Essential
Ability to work as part of a team Ability to work under pressure Flexible approach to duties Willing to learn new procedures
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Epsom and St Helier University Hospitals NHS Trust
Address Epsom Hospital
Dorking Rd,
Epsom
KT18 7EG
United Kingdom
Employer's website https://www.epsom-sthelier.nhs.uk/work-for-us (Opens in a new tab)