About this role
Job summary
The Care Quality Commission (CQC) compliance and improvement officer will work in partnership with the CQC compliance & improvement manager to support the group function and trust wide business units in the ongoing management of our CQC compliance and improvement workstreams.
About you
We are looking for an experienced, motivated, and proactive individual to provide a pivotal role to support the trust's wider improvement plans and consistently deliver against our world-class care values.
A proactive approach to problem-solving, service improvement, and change
Experience working within clinical governance, quality assurance, or regulatory compliance
Advanced MS Excel and data management expertise with strong analytical and organisational skills
Strong communication skills, with the confidence to engage senior stakeholders
Ideally, you maybe a clinician or have a clinical background with the ability to support the drive to improve care standards in relation to CQC quality standards assurance recommendations and other national quality initiatives and maintain this approach to bring about improvements in the delivery of care across our trust.
Main duties of the job
Key requirements of the post holder will be to:
1. Deliver data management and administrative services in line with the trust and national guidance, data protection and information governance legislation.
2. Be flexible in responding to the demands of the trust and national guidance.
3. Ensure accuracy and consistency of CQC performance reports.
4. Be able to recognise issues, gaps and weaknesses in the service and escalate, problem solve and resolve with appropriate support.
5. Within the given area of responsibility to use experience and judgment to provide appropriate advice and guidance, referring to senior team members as necessary.
6. Provide operational support to the CQC compliance & improvement Group function, on a wide range of issues.
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top.
For more information please follow link https://www.royalfreelondonjobs.co.uk/
Job description Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person Specification
Education and professional qualifications Essential
Evidence of continuing professional development Project management qualification Educated to degree level or equivalent experience
Desirable
Clinical background
Experience Essential
Relevant and proven experience in auditing and /or monitoring complex data that supports improvement or outcomes Evidence of experience of maintaining complex databases Experience of setting, agreeing and auditing standards and targets Experience of synthesizing highly complex information streams to prepare plans for improvement projects Dissemination of complex, specialist information to internal and external stakeholders in writing and via presentation Experience of planning and organisation of activities and programs that support change and drive improvement Evidence of report writing and submission to external parties/regulators
Desirable
Knowledge and experience of the development and management of policies and procedures to meet objectives and improve services
Knowledge, skills and aptitudes Essential
Ability to use Microsoft Outlook, Excel, Word and PowerPoint packages to an advanced level. Developed analytical skills to enable the understanding and interpretation of information, figures and trends and relate to the needs of the organisation and overall objectives Excellent communication skills, in particular the ability to present highly complex, sensitive or contentious information to gain co-operation and commitment from diverse groups of stakeholders Awareness of major legislation, government policies and direction of travel and its impact on the CQC agenda Capacity to absorb a variety of information streams quickly and act accordingly Good negotiator with evidence of an ability to influence others across a range of professions and organisations. Good organisational and time management skills Ability to work under pressure and respond to critical and immediate changes of work priorities and demands
Personal Essential
Be a positive role model with the ability to demonstrate a credible and professional approach Self-motivated and enthusiastic with ability to be flexible in work load demonstrating self-confidence and tenacity Ability to work as part of a team and with all levels of staff both internally and externally to the organization Ability to concentrate intensely for long periods of time and function effectively under pressure Flexibility in working patterns to meet the needs of the service Good communicator and able to network and manage relationships effectively Enthusiastic and assertive
Royal Free shared commitments Essential
Demonstrable ability to meet the Trust shared commitments.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Royal Free London NHS Foundation Trust
Address Crowndale Centre
18 Eversholt Street
London
NW1 1BD
United Kingdom
Employer's website https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)