About this role
Job summary
27 hours per week
Interview date: 11th November 2026
Much Birch Surgery has an exciting opening for an experienced Medical Secretary to join our team. We strive for excellent clinical and professional support, a healthy work-life balance and a challenging but rewarding career, whatever your area of interest. We pride ourselves on excellent patient care, fantastic teamwork and a willingness to look at new ways of working.
Much Birch Surgery is a busy and forward-thinking GP practice serving the local area. We are committed to providing high-quality, patient-centred care and supporting our clinical and administrative teams to work effectively together. We have a broad range of clinical services and work closely with wider health and care partners to support our patients. We are continually looking at ways to improve our services, systems and ways of working, and this role offers an opportunity to become an important part of a supportive and collaborative practice team.
Much Birch surgery:
Is a busy rural dispensing practice at the heart of the community.Is located in the village of Much Birch, between Ross-on-Wye and Hereford city, covering a large area reaching from the edges of Hereford to Ross on Wye, and extending into the villages of the Golden Valley.Has a list size of circa 5,100+ patientsOffers a supportive team of Receptionists/Care Navigators, Secretaries, Administrators, GPs, ANPs, Practice Nurses, HCAs, Physiotherapist, Social Prescribers.
Main duties of the job
The role requires a high level of accuracy, organisation, confidentiality and attention to detail, together with the ability to manage competing priorities and work effectively as part of a busy practice team. These requirements are reflected throughout the JD, particularly around referrals, clinical systems, confidential information, communication and quality.
Duties include:
Providing high-quality administrative and secretarial support to clinicians and the wider practice team.Manage patient referrals, clinical workflows and administration using EMIS and Docman.Support safeguarding processes, MDT meetings and follow-up actions.Coordinate SARs, medical reports and other non-NHS requests.Manage practice correspondence, email enquiries and record-keeping systems.Liaise with patients, clinicians and partner organisations to ensure effective communication.Contribute to service improvements and the smooth running of practice administration.
About us
Much Birch Surgery is managed by Taurus Healthcare. Taurus Healthcare was established in 2012, as the provider arm of the GP Federation serving 200,000+ patients in Herefordshire. Founded and owned by the partners of the entire Herefordshire Primary Care community, Taurus is focused on providing excellent out of hospital services for patients. Our ethos is to provide high quality and cost-effective health outcomes that are delivered as close as possible to the patients home, whilst ensuring that patients who do require in hospital services are seen as quickly and effectively as possible. Taurus Healthcare offer many employee benefits, such as:
Access to a generous NHS pension scheme with 20.68% employer contribution. 33 to 38 days annual leave entitlement, including bank holidays, depending on service (pro rata for part-time staff). Access to an Vivup Benefit Platform Safeguarding Statement
Taurus Healthcare is committed to safeguarding and promoting the welfare of vulnerable adults, children, and young people. All confirmed offers of employment are subject to satisfactory pre-employment checks.
Equality, Diversity & Inclusion Statement
At Taurus Healthcare, we strive to create a diverse and inclusive workplace and welcome applications from candidates of all backgrounds, including Military Veterans and family members of serving personnel.
Job description Job responsibilities
Job summary:
To provide and supervise the delivery of secretarial support to the doctors, practice manager and health professionals.
Job responsibilities:
To manage the patient referral system, Choose & Book (ERS), processing of new referrals and managing existing referrals, monitoring of the advice and guidance workflows and other work lists within the clinical systemTo fact find on behalf of the GPs and other clinicians, with regards to referral queries and pathways, with the assistance of the Teamnet Clinical areaTo keep referral spreadsheet up to date, uploading new referral forms to clinical library and informing GPs of new processes and pathwaysTo action secretarial emis and docman tasks sent by clinicians and admin staffEnd of Life Multi-Disciplinary Team:
Managing the Palliative Care register and association spreadsheet, keeping coding updated and appropriateProcessing and monitoring of patient RESPECT formsArrange and set dates of MDT meetings, book rooms, organise agenda, invite attendees, take minutes and follow up on actions, as requiredSend info to the ICBTo process deceased patient administration Management of the admin email account, dealing with and re-distributing, as appropriate To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure. Private reports and special access requests Maintain working spreadsheet of non-nhs reports requested and SARs To co-ordinate the delivery of non-NHS services such as insurance reports, DVLA reports, PIP applications and other private report, records via IGPR Liaise with finance manager with regard to PIP payments To receive incoming and initiate outgoing telephone calls with regards to secretarial queries, in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queriesTo provide cover for members of the secretarial team during periods of sickness and annual leaveTo pull and file notes as necessaryInformation
Ensure communication systems are running smoothly, and doctors and reception staff are kept fully informed of changes in proceduresAssist with production and upkeep of practice procedures i.e. CQC toolkitManage paperwork systems, including post, internal and externalAct as a central source of information
Building
Have a clear understanding of telephone systems, daytime and out of hours Understand security systems
Person Specification
Experience Essential
To have good keyboard skills, including audio-typing To be computer literate in use of Microsoft Office & Word
Qualifications Essential
To possess the following certificates English GCSE Grade C (equivalent) or above.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Taurus Healthcare Limited
Address Much Birch Surgery
Much Birch
HEREFORD
HR2 8HT
United Kingdom
Employer's website https://www.herefordshiregeneralpractice.co.uk (Opens in a new tab)