About this role
Job summary
The Outpatient Booking Clerk is responsible for providing a comprehensive appointment booking and administrative service to support the efficient delivery of outpatient services. The post holder will ensure patients are booked into the correct clinics within agreed timescales, maintain accurate patient records, and provide a professional and courteous service to patients, carers, clinicians, and colleagues adhering to rules set in the Access Policy, delivering excellent customer service via the telephone and letter, via call centre telephony system
Main duties of the job
Make a Difference to Every Patient Journey
Are you an organised, customer-focused administrator who thrives in a busy environment? Do you enjoy helping people and ensuring services run smoothly? We are looking for an enthusiastic Outpatient Booking Clerk to join our team and play a vital role in delivering an excellent patient experience.
Key Responsibilities Book, amend and manage outpatient appointments in line with Trust Access Policies and operational procedures. Ensure patients are scheduled into the correct clinics within required timescales. Maintain accurate and up-to-date patient records on Trust systems. Respond professionally and courteously to patient, carer and clinician enquiries. Provide excellent customer service via telephone, email and written correspondence. Support the management of clinic capacity, waiting lists and appointment utilisation. Escalate booking issues appropriately to ensure timely resolution. Work collaboratively with clinical and administrative teams to deliver efficient patient pathways. Ensure confidentiality and compliance with information governance requirements at all times. If you are motivated, organised and passionate about delivering excellent customer service, we would love to hear from you. Join us and help ensure every patient receives the right appointment, at the right time, in the right place.
About us
Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations,operatingfrom three main sites at Southmead, Bristol citycentreand Weston.
With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that theSouth Westhas to offer.
Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit andretaina workforce whichrepresentsthe rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your applicationin order toensurewe'remeeting our pledge.
Job description Job responsibilities Appointment Booking and Scheduling
Booking new and follow-up patient appointments.
Managing clinic templates and appointment slots.
Rescheduling, cancelling, and rearranging appointments as required via the phone
Ensuring urgent patients are booked within appropriate timescales.
Patient Administration Registering patients on the Patient Administration System (PAS).
Updating patient demographics and contact details.
Processing referrals and ensuring accurate patient records.
Preparing clinic lists and checking appointments are correctly allocated.
Person Specification
Qualifications Essential
GCSE Grade C/4 or equivalent in English and Maths. Previous administrative or customer service experience. Excellent communication and interpersonal skills. Good organisational and time-management skills. Ability to prioritise workload and meet deadlines. Competent IT skills, including Microsoft Office applications. Attention to detail and accuracy in data entry. Ability to work independently and as part of a team.
Desirable
Previous NHS administration experience. Knowledge of Patient Administration Systems (PAS), EPR, and NHS e-Referral Service (eRS). Knowledge of outpatient processes and healthcare administration. Experience working within an Ophthalmology service.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Bristol NHS Foundation Trust
Address Bristol Eye Hospital
Bristol
BS1 2LX
United Kingdom
Employer's website https://www.uhbw.nhs.uk/ (Opens in a new tab)